Sales Specialist, Client Services

About JECT

JECT is a medical aesthetics brand specializing in cosmetic injectables and medical-grade skincare. We offer a curated menu of services in a warm and inviting environment with safety and results as our utmost priority. Our mission is to make these services accessible and mainstream. JECT has locations in New York, Florida, California, and New Jersey with additional locations in the works.

JECT is looking for a Sales Specialist to own the new-client journey from first contact to return visit. You'll respond to inbound leads, guide consultative conversations that uncover what each client is looking for, book the appointment, and follow through so a first visit becomes a lasting relationship. As a member of the Client Services team, you'll also handle inbound client communication and share schedule coverage with the CS team.

This is a sales role, measured by sales results, with a hospitality soul.

Specialized: JECT sets the industry standard for medical aesthetics. Our providers are all board-certified medical professionals that specialize in aesthetics, with extensive professional experience. All providers complete JECT Academy, an innovative and rigorous aesthetics training program that encompasses all relevant aspects of the field.

Personalized: JECT consistently goes above and beyond to provide our patients with a personalized experience and unparalleled results. We specialize in full face consultations that consider a holistic and multifaceted treatment approach. Our priority is development of individualized treatment plans reflective of our expertise and our client's aesthetic goals.

Welcoming:
At JECT, we pride ourselves on approachability and providing our patients comfort and ease throughout the entirety of their experience. We get to know our clients on a personal level and take the time to discuss their goals, questions, and concerns. The JECT environment feels warm and inviting, while also conveying to the client that they're in the best of hands.

Collaborative:
As one of the fastest-growing aesthetics businesses in the industry, our team is made up of the best and the brightest. We build upon our collective knowledge to ensure patient safety and the best results for our clients. We uplift one another and cultivate a supportive environment that encourages growth on both the individual and company level.

Lead Conversion — The Core of the Role

• Speed to lead. Accountable for the response rate and response time on all inbound leads across text, phone, email, and web form.
• Pipeline ownership. Accountable for pipeline integrity in Hub Spot, moving every lead deliberately through each pipeline stage. The pipeline is always current and always accurate.
• Outreach strategy. Accountable for designing and running the follow-up strategy for leads that don't convert on first contact, including sequencing, messaging, and channel, and for revising it with the Director of Client Services based on performance.
• Reactivation. Accountable for structured re-engagement of aged and closed-lost leads, and of segments matched to active promotions. This is a pipeline of several hundred new inquiries a month plus a substantial back catalog.
• Consultation and conversion. Accountable for converting qualified leads into booked appointments through consultative conversation, including treatment and provider recommendations, pricing discussions, and objection handling.
• Booking retention. Accountable for the booked-to-completed rate, including recovery of cancellations and no-shows.
• Reporting and analysis. Accountable for weekly reporting on pipeline performance, and for working with the Director of Client Services to diagnose where the funnel is…