Service​/Repair Technician

Summary
The Service/Repair Technician I is an entry-level role in the service technician field, requiring some knowledge of mechanical repair techniques. Responsible for providing on-site support to customers, including installation and service of commercial food equipment, as well as after-hours, holiday, and weekend repair support when scheduled.

• Installs, maintains, and repairs commercial food equipment for customers on contract or time-and-material basis.
• Follows standard operating procedures outlined in company safety manuals and programs.
• Supports branch and organizational financial objectives through strong customer relations.
• Maintains current industry and equipment knowledge.

Education and Experience

• High school diploma or GED required.
• Mechanical or electrical experience preferred but not required.
• Associate degree preferred but not required.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking or refrigeration equipment is highly desirable.

Certificates and Licenses

• Dependent on position/location.

Job-Specific Knowledge

• Demonstrates basic mechanical aptitude and ability to troubleshoot equipment.
• Skilled in the use of tools and equipment (basic hand tools, service manuals, gauges, meters, etc.).
• Professional demeanor with excellent communication and customer service skills.
• Strong problem-solving and safety awareness.

Technical & Analytical Skills

• Ability to read and interpret service manuals and mechanical diagrams.
• Basic understanding of math and measurement conversions.
• Promotes sales and lead opportunities.
• Working knowledge of Microsoft Word and Excel.

Quality & Productivity

• Ensures accuracy, attention to detail, and continuous improvement.
• Meets productivity and customer satisfaction standards.

Teamwork & Dependability

• Works collaboratively and communicates effectively.
• Maintains reliability and commitment to goals.

Safety

• Adheres to safety guidelines and training requirements.
• Performs safety inspections and reports issues promptly.

Time Management

• Prioritizes workload effectively and adapts quickly to changing priorities.

Physical Requirements

• Lift up to 75 lbs with or without assistance.
• Climb ladders up to 10 feet; occasional roof access required.
• Walk 3–5 miles per day and drive 5–6 hours per day.
• Kneel, squat, bend, and maneuver in tight spaces.

Working Conditions

• Work performed at office and customer facilities (including commercial kitchens).
• Exposure to noise, heat, cold, and wet conditions may occur.
• Travel up to 50% of the time.

Hours of Work

• Standard business hours, with flexibility for early mornings, evenings, weekends, or extended shifts to meet deadlines.