Customer Engineer Aera Photomask Lithograph

Role Summary

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers.
• Collaborate with Senior Field Service Engineers and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges.
• Train and mentor junior Field Service Engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers.
• Fulfill additional duties as assigned.

• Completion of an associate degree, military technical training, field service experience, or trade certification.
• 4–7 years of work experience in the semiconductor industry or other equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Ability to meet all on‑site requirements, including safety, environmental guidelines, and COVID‑19 protocols.

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., distinguishing between colors and working with electricity, working in an environment with noise that may be difficult for some individuals with sensitivity to noise, and using hand and power tools.

In addition, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, laser glasses, and face shields.

Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the time
Relocation Eligible:
Yes
Salary: $37.00 – $51.20 per hour (location: Boise, )

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.