Fire Alarm Service Technician - Boise

United States, Idaho, Boise

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Fire Alarm Technician to join our amazing culture. In this role, you will install, program, perform system start‑up/check‑out, testing/commissioning, customer training and all associated documentation on assigned projects including more complex projects. As a Fire Alarm Technician, you are part of a dynamic team that allows you to grow as Convergint grows.

You have a passion for providing world‑class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Alarm Technician.

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 values and beliefs which drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed.
• Acts as the key interface for the provision of technical support and training for the customer and is accountable for maximizing customer satisfaction.
• Assists with more complex issues by referring them to higher level colleagues.
• Understands architectural, mechanical, and electrical drawings and schematics to ascertain scope and building features.
• Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Has expert understanding of building, mechanical, sprinkler and fire codes.
• Coaches and mentors less experienced colleagues.
• Operates systems to demonstrate equipment, commissions new systems, analyzes performance and identifies malfunctions, and writes routine programs for systems.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identifies potential project risks, communicates them to appropriate parties and assists in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Works with Fire Alarm Designer to ensure the system meets all relevant codes and standards.
• Works closely with the Project Manager and/or Operations Manager to assist in the overall coordination of specific projects, makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Performs other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure; maintaining awareness of and meeting the needs and wants of the customer without prompting.
• Ability to convey complex subject matter to a non‑technical audience.
• Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Self‑starter and works well with little supervision.
• Understanding of electronics to include Ohm's law, resistor color code, and relay logic for control of third‑party equipment.
• Solid…