Field Service Engineer - Boise, Idaho

Company Summary

We were founded 100 years ago and are a distributor of high‑end CNC machine tools. Our culture emphasizes work‑life balance, autonomy, self‑direction, and a do‑the‑right‑thing philosophy focused on quickly getting customers back up and running. Tenure is strong, with many technicians staying 10+ years.

We are seeking experienced Service Engineers to provide high‑capability field service support for advanced CNC machine tools. This is a field‑based role focused on technical troubleshooting, mechanical repairs, and maintaining high‑end equipment. The role involves regional travel with a goal of technicians being home almost every night.

• Perform advanced troubleshooting and repair on high‑end CNC machines, including complex 5‑axis issues, spindles, ball screws, bearings, and tolerance/accuracy problems.
• Diagnose issues through machine controls (FANUC/Siemens) and traditional mechanical methods.
• Handle kinematic compensation, volumetric accuracy troubleshooting, and overall machine condition diagnosis.
• Service both new high‑end equipment and older machines, including rebuilds.
• Work independently on complex field issues while maintaining safety and avoiding costly mistakes.
• Provide excellent customer service with a focus on rapid resolution and uptime.

• Proven CNC machine tool service experience with strong mechanical and diagnostic capabilities.
• Minimum FANUC control experience.
• Ability to perform mechanical work on spindles, ball screws, bearings, and related components.
• Strong problem‑solving mindset, self‑motivation, and comfort working independently.
• Willingness to handle both high‑end technical work and older machine service.
• Valid driver’s license and ability to meet regional travel requirements (typically 20–30%).

• Siemens control experience (strongly preferred).
• Experience with 5‑axis machines.
• Advanced knowledge of kinematic compensation, volumetric accuracy, and high‑precision diagnostics.
• Ability to be dispatched independently to the most complex spindle, tolerance, or accuracy issues.

• Base Salary
  :
  Flexible based on experience. Range typically $70,000–$130,000+
• Additional Compensation
  :
  Company car or monthly car stipend, company credit card, paid off‑site expenses, and per diem.
• Benefits
  :
  • 401(k) with match (standard up to 3%, plus additional up to 5%).
  • Health insurance (75% employer contribution for employee, 50% for dependents).
  • PTO:
    Typically 2–4 weeks depending on experience (flexible to match candidate’s current situation).
  • Relocation assistance available

• Boise, Idaho metro area
• Field-based role with regional travel (generally 20–30%, mostly day trips; typically fewer than 5 hotel nights per month)

This is a great opportunity to join a stable, growing company with a strong reputation, excellent work‑life balance, and significant autonomy for self‑motivated technicians.