Field Service Engineer I (Customer Service Engineer

Job Description

• Atomic Layer Deposition (ALD) tool(equivalent)
  Equipment Installation&Maintenance:
• Performbasicserviceactivities.
• Installandsetupequipmentatcustomersites.
• Conductsystemupgradesandmodificationsasneeded.
• Conductroutinepreventivemaintenancefollowingestablishedprocedures.
• Complywithallsafetyprocedures.
• Troubleshooting&Repair:
  • Assistsotherengineersintroubleshootingfabissues.
  • Beabletodiagnoseandresolvehardwareissuesinsemiconductorequipment.
  • Beabletoperformrootcauseanalysisandimplementcorrectiveactions.
  • Escalatecomplextechnicalproblemstoengineeringteamswhennecessary.
• Customer Support&Training:
  • Undergoon-the-job training(OJT) forprimaryproductsandplatforms.
  • Beabletoprovidetechnicalassistanceandguidancetocustomersonequipmentoperation.
  • Beabletotraincustomerpersonnelonpropermaintenanceandtroubleshootingprocedures.
  • Actasaliaisonbetweencustomersandinternaltechnicalteams.
• Documentation&Reporting:
  • Maintainservicelogs,reports,anddocumentationforallcustomerinteractions.
  • Providefeedbacktoengineeringandrelevantteamsonrecurringissues.
  • Ensurecompliancewithsafetyandqualitystandards.
• Collaboration&Continuous Improvement:
  • Workcloselywithfieldservice,engineering,salesandotherteams.
  • Stayupdatedonthelatestadvancementsinsemiconductormanufacturingtechnology.
  • Participateincontinuousimprovementinitiativestoenhanceserviceefficiency.
  • Maintainaharmoniousworkenvironmentandavoidcreatingdiscord.
• WORKETHIC
  • Bringapositiveattitudetoworkatalltimes(avoiddisplaying negativeattitudes,especiallywheninteractingwithcustomers)
  • Maintainprofessionalismandawillingnesstocontinuelearningabouttheequipment.
  • Bepunctualforassignedtasksandtakeresponsibilityfortheequipmentinchargeof.
  • Beaccountablefortheequipmentunderyourresponsibility.

• Bachelorsdegreeinregardlessofmajor,noworkingexperienceisrequired.
• Basicknowledgeofelectronicsandmechanicalsystems.
• Excellentcommunicationandcustomerserviceskills.
• Asolution-orientedmindsetinafast-paced environment.
• Acustomer-focusedmentalitywithaconsistentlypositivedemeanor.
• Willingnesstotraveltocustomersites,when needed(domesticandinternational).
• Notravelrestrictionsdomesticallyorinternationally.

Initial Comprehensive Training in South Koreafortechnicalproficiency Required . (Approx. 4 weeks - Company-Sponsored travel and accommodations provided)

• CandidatesmustbefullyauthorizedtoworkintheUS.VisasponsorshipisNOTavailableforthisrole.
• RelocationpackageisNOTavailableforthisrole.
• Musthavereliabletransportationforcommutingtothecustomersiteandcompanylocationsasneeded.

Salary Type :
Annual Salary

Salary Min : N/A 50000

Salary Max : N/A 80000

Currency Type : N/A