Field Service Technician II Boise - United States - Full Time

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.

Reporting directly to the Field Service Manager this role is responsible for:

• Install, service or upgrade equipment onsite at customer locations
• Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Provide training and guidance to customers on the proper operation and maintenance of products
• Configuring hardware and embedded software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Keep clients apprised of progress during maintenance or a down system situation
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment
• Willingness to travel to customer sites frequently, up to 100%.
• Valid driver's license, with a clean driving record
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions
• Advance configuring and servicing hardware and software business applications

• Small/Medium/Large Mailing Systems
• Small/Medium/Large Document Systems
• Parcel Lockers
• Addressing Systems Small/Medium/Large
• Shipping/Accounting/Tracking Software

• High School Diploma/GED or equivalent work experience
• 1+ years of experience in Customer Service or equivalent experience, preferred
• 1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
• Ability in reading technical diagrams, manuals, and schematics
• Troubleshooting and repairing both hardware and electronic components, preferred
• Proficiency in reading technical diagrams, manuals, and schematics, preferred
• + years of experience in Customer Service or equivalent experience, preferred
• 3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
• Ability in reading technical diagrams, manuals, and schematics
• Ability to diagnose and repair base level equipment
• Able to communicate effectively with customers, sales, and technology teams
• Experience with Mail-related equipment, or parcel lockers a plus
• Strong attention to detail and follow-up skills with the ability to identify and resolve problems
• Ability to problem solve and operate independently
• General organizational skills with the ability to multi-task and adapt as priorities change
• Ability to diagnose and repair mid level equipment
• Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Strong organizational skills with the ability to…