Family Engagement Specialist

Juvenile Services – Inspiring Hope For The Future

Provides case management services to clients and their families; performs assessments, screenings, and referrals to community-based programs to address client and families' needs; provides counseling and help navigating community resources; and, performs related work as required. This position supports The Bridge, Ada County's Youth and Family Resource Center, Ada County Juvenile Services.

Provides excellent customer service to engage youth and their families in program participation;

Performs screening assessments on referrals from law enforcement, schools and the community;

Refers clients for additional in-depth assessments when warranted;

Completes evidence-based risk/needs assessments;

Identifies and recommends appropriate services and programs available in the community to address client and family need;

Makes referrals for medical, psychological, legal, financial, shelter and employment services;

Assists individuals and families with crisis intervention;

Performs case management services on assigned cases and/or refers to a community resource specialist;

Monitors and ensures client's progress with case plan;

Communicates and coordinates with other community programs;

Keeps supervisor informed of workload, and notifies supervisor of potential problems;

Collects, analyzes, and documents statistical data related to program assignments and utilization of community resources; and,

Assists in monitoring program budgets and providing information for future budget development.

Works with community-based resources;

Performs other duties as assigned.

Bachelor's Degree from an accredited university in Social Work, Criminal Justice, Psychology or a related human services field required;

Experience working with vulnerable populations and/or social services preferred;

Knowledge of the principles and practices of social services;

Knowledge of individual and family crisis intervention techniques;

Knowledge of program development and needs assessment;

Knowledge of adolescent development issues;

Knowledge of social services;

Skill in creating a comfortable atmosphere for conducting client and family interviews and for facilitating group sessions;

Skill in conducting successful interviews;

Skill in making appropriate assessments;

Skill in developing and/or implementing case plans;

Skill in communicating with diverse populations;

Ability to use professional judgment in the application of appropriate policies and guidelines;

Ability to effectively work as a team member;

Ability to collaborate with a variety of agencies within the community;

Ability to plan and organize work;

Ability to understand and interpret laws and regulations;

Ability to communicate verbally and in writing;

Ability to effectively work with and counsel juveniles and/or adults;

Ability to establish and maintain rapport with individuals in crisis, including small children;

Ability to maintain confidentiality.

Incumbent must have a strong desire to work with at-risk juveniles and their families;

Must adhere to the Code of Ethics, Values and Policies of Juvenile Services;

This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing.

The incumbent will be required to work flexible schedules, which may include work on some weekends, evenings, nights, and/or holidays;

Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and to physically respond to emergency situations in the field and office.

To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of individuals in the job.

This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.