Certified Rehabilitation Counselor Job Boise area,Idaho USA,Social Work

Description and Requirements

On Met Life’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide.

Here, making a real difference isn’t just a goal – it’s what we do, one conversation at a time.

The Team You Will Join

The Opportunity

In partnership with our Claims organization, the Vocational Rehabilitation Consultant leverages specialized vocational rehabilitation expertise to evaluate claimants’ functional capacities, employability, and return-to-work potential. The consultant develops, coordinates, and facilitates individualized rehabilitation and return-to-work plans that promote recovery, support vocational goals, and achieve optimal return to work outcomes.

Training - 8 - 10 weeks, M-F virtual (8 - 4pm) EST Shift: 8 hour day + 1/2 hour lunch. Start time flexible from 7 - 9am EST.

Start Date:

09/28/2026

Key Responsibilities

Coach Claims Specialists on early identification of disability rehabilitation candidates.
Manage assigned caseload of complex return to work cases.
Apply specialized vocational training and knowledge to the assessment of cases.
Act as a resource on vocational and return to work issues.
Conduct complex research, review and analysis of work and education history, functional capacity and employability within the context of the Short Term or Long Term Disability plans by completing employability assessments / transferable skills analyses.
Provide recommendations regarding claimants’ potential to return to work with or without accommodations.
Provide return-to-work solutions through job modifications and accommodations.
Engage claimants, health care providers and employers in return to work potential and planning.
Collaborate with rehabilitation facilities, job placement services and state agencies to develop appropriate and timely turn to work plans.
Monitor the services of vocational rehabilitation vendors to ensure compliance with agreed upon services, quality and timeliness standards.
Develop goal-focused rehabilitation plans utilizing the return to work hierarchy.
Assess training needs and create, author and present vocational training to claim and business partner associates.

Required Qualifications

3-5+ years of Vocational Rehabilitation experience
Master’s degree in Vocational Rehabilitation or similar Master’s degree
CRC - Certified Rehabilitation Counselor
Demonstrate proficient knowledge of computer systems
Strong written and verbal communications skill
Ability to build strong relationships

Preferred Qualifications

Prior disability insurance experience
Prior experience conducting employability assessments

Location Expectation:
This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $72,000 - $80,169. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short‑and‑long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension…