Match Support Specialist

We are seeking a Match Support Specialist to support the volunteers, children, and families enrolled in our program. Match Support is the “Secret Sauce” of our organization’s success. In this role, you will work directly with participants to ensure child safety, foster positive youth development, and maintain high standards of relationship sustainability.

Big Brothers Big Sisters of Idaho is on a mission to create bright futures through mentorship. We hold a vision that every young person will graduate from high school with

a plan for their future and a mentor whose impact will last a lifetime. We are a dynamic, mission-driven team of professionals who are empowered, engaged, and ambitious. We

work collaboratively and boldly, never afraid to challenge the status quo if it means a better future for Idaho’s youth.

You are the right fit if you are an independent thinker, a self-starter, and someone who is energized by people. You are a mindful listener who can remain calm and professional during difficult or emotionally charged interactions, and you aren't afraid to navigate challenging coaching conversations. Beyond core caseload management, you will also have the opportunity to lead a special project: managing our brand-new High School Bigs program (launching fall 2027).

• Stellar Caseload Management: Serve as the primary bridge between the BBBS mission and match participants. Complete consistent, interactive monthly/quarterly outreach (via phone, text, email, and in-person) to meet or exceed agency and national standards.
• Relationship Coaching & Support: Provide ongoing coaching, training, and solution-focused resources to volunteer Bigs, Littles, and parents/guardians to sustain long-lasting relationships.
• Child Safety & Assessment: Continuously assess match health and document relationships with a strict focus on child safety. Identify potential threats to a child's well-being both within and outside the match, delivering necessary and strategic interventions.
• Data & Compliance Excellence: Maintain accurate, up-to-date, and detailed documentation within Match force (our federation database). Utilize data to track outcomes , fulfill grant requirements/MOUs , and facilitate the match closure and re-match process when necessary.
• Meet & Greets: Conduct intentional, in-person match introductions between families and volunteers to spark early relationship development and ensure a smooth transition from enrollment to active support.
• Specialty Program Coordination: Support the strategic planning, launch, and ongoing implementation of the High School Bigs program, alongside managing site-based programming at assigned locations.
• Community Integration: Collect impactful photos and stories from the field to champion the agency's broader efforts.

• Mission & Values Alignment: A deep commitment to living out BBBS Core Values. Dedicated to working inclusively with diverse populations and cultures.
• Experience: A Bachelor’s degree or 4+ years of relevant work experience is required (Human Services or Youth Development backgrounds preferred). Experience with intake, interviewing, or child/adult behavioral assessment is a major plus.
• Communication
  
  Skills:
  
  Exceptional written and verbal communication skills; someone who is highly comfortable on the phone and writes in a clear, concise, and professional manner.
• Execution & Tech Savvy: Strong attention to detail, time management, and the ability to multitask in a fast-paced environment. Proficient with Microsoft Suite and database experience (especially Salesforce/Match force) is a significant advantage.
• Growth Mindset: Coachable, eager to grasp new skills quickly, and committed to participating in 20 hours of…