Coordinator of Family Engagement

Job Summary/Basic Function:

This position supports the planning and implementation of family programs, communications, and events that contribute to the success and engagement of Boise State University students and their families. This position coordinates family programs and events, including Family Orientation, Convocation, Parent & Family Weekend, and other family engagement initiatives. Responsibilities include supporting family-facing communications while collaborating with campus partners to provide meaningful opportunities for families to connect with the university.

New Student Programs (NSP) facilitates the successful transition of new students and their families to Boise State University through orientation, transition, welcome, and family engagement programs. By connecting students to campus resources and fostering a sense of belonging, NSP advances student success, engagement, and retention.

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self development.

Requires theoretical knowledge through specific education and training.

60% of time the position must:

• Coordinate the planning and implementation of family engagement programs and events, including Family Orientation, Convocation, Parent & Family Weekend, virtual programs, and other family engagement initiatives.
• Coordinate event logistics, timelines, facilities, staffing, materials, vendors, communications, and other operational needs for assigned programs and events.
• Supervise and support Bronco Family Ambassador student employees who assist with family engagement programs, events, and outreach.
• Support the planning and delivery of virtual and in-person programs and opportunities that engage students and families.
• Collaborate with campus partners to coordinate program and event details and provide meaningful opportunities for families to connect with Boise State University.
• Assist with the development and implementation of program goals, learning outcomes, and assessment activities for family engagement programs and events.
• Collect participant feedback and assessment information and contribute to recommendations for improving future programs and events.
• Provide on-site support and represent Family Engagement at programs and events involving students and families.

35% of time the position must:

• Coordinate family-facing communications and content across multiple communication channels.
• Develop, update, and maintain content within CampusESP, Boise State’s parent and family portal.
• Coordinate with Boise State stakeholders to provide families with current and relevant information about university programs, services, resources, and opportunities for family participation, volunteer involvement, and philanthropic engagement.
• Contribute to communications for families distributed through newsletters, websites, social media, printed publications, and other communication channels.
• Respond to and triage questions and concerns from families and connect them with appropriate university departments, services, and resources.
• Serve as a resource to families navigating university processes, services, and programs while maintaining appropriate boundaries related to student privacy and rights.
• Maintain accurate records related to family engagement and interactions while protecting confidentiality.
• Develop, update, and distribute family engagement resources for campus partners, including guides, FAQs, training materials, and other resources.
• Communicate university and division policies, procedures, services, and resources to families as appropriate.
• Participate in committees, meetings, trainings, and university initiatives relevant to the position as requested by the Director.

5% of time the position must:

• Perform other duties as assigned

• Knowledge of basic event planning, program coordination, and assessment practices.
• Familiarity with current practices related to family engagement programs and services.
• Strong written, verbal, interpersonal, and presentation skills, with the ability to…