Senior Product Designer

About Open Loop

Open Loop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

As a Senior Product Designer at Open Loop Health, you will play a critical role in shaping both client-facing products and internal tools, including AI-driven solutions that are transforming care delivery and operations.

This is a high-ownership, highly collaborative role where you’ll work closely with Product Managers and Engineers to define problems, explore solutions, and iterate quickly. You will not simply execute on predefined requirements—you will help create them, bringing strong product judgment, system thinking, and a proactive mindset to ambiguous problem spaces.

• Lead end-to-end design for complex product areas, from discovery through iteration and delivery
• Partner closely with PMs and Engineers to co-create solutions, not just execute on specs
• Translate ambiguous problems into clear, structured design approaches and outcomes
  Build and evolve scalable systems, information architecture, and product structures
• Develop and maintain design systems that are actively used and evolve with the product
• Contribute to both external client-facing experiences and internal tools (e.g., CRM, operational platforms)
• Rapidly iterate on designs based on feedback, constraints, and changing business needs
• Leverage AI tools to accelerate design workflows, research, and prototyping where appropriate

• Strong system thinker who can design for complex, interconnected products and simplify ambiguity
• Sharp product judgment—able to frame problems, prioritize effectively, and make decisions tied to real user and business impact
• Highly collaborative with PMs and Engineers; comfortable navigating tradeoffs in a fast, non-linear environment
• Thrives in ambiguity—moves quickly from idea to iteration without relying on rigid processes
• Proactive and self-directed; pushes work forward without waiting for perfect requirements
• Comfortable engaging with technical concepts and translating them into clear, scalable design solutions
• Experienced in building and evolving design systems used by real teams
• Strong craft in Figma and modern design tools
• Familiarity with AI tools and interest in incorporating them into design workflows
• Portfolio demonstrates clear thinking, strong structure, rapid iteration, and measurable impact

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

We have a relatively flat organizational structure here ryone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.