Ops Coordinator

Primary Purpose

The Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time. This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.

• Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
• Handle all customer call‑ins and update customer on expected delivery/service times
• Make outgoing calls to customers regarding issues such as locked gates and missed services
• Support drivers during reported emergencies and provide appropriate resources to assist with issues
• Work with the customer service department on scheduling deliveries or services
• Post route & pick‑ups and deliveries and sequence routes & pick‑up and deliveries as needed
• Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information
• Conduct route check‑in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
• Keep Operations Manager updated on issues and resolution of issues
• Perform other duties as assigned

• Customer Service
• Teamwork
• Organization
• Time Management
• Communications
• Decision Making and Problem Solving

• Sit while answering phones or reply to emails
• Use hands and fingers to handle, control or feel objects, tools or controls
• Repeat the same movements when entering data
• See details of objects that are less than a few feet away
• Speak clearly so listeners can understand
• Understand the speech of another person
• Focus on one source of sound and ignore others
• Hear sounds and recognize the difference between them
• See differences between colors, shades, and brightness

All full‑time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro‑rated for Part‑Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer‑Paid Short‑Term Disability
• Employer‑Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer‑Paid Employee Assistance Program (EAP)
• Employee Discounts

$15.75 – $21.26 / hour

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ‑compliant driver’s license or state , or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS);

and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally‑recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co‑workers.