Program Director

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.).

At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability

The CRM Program Director is the enterprise business owner of the CRM transformation, responsible for leading the execution and ongoing optimization of the CRM program, partnering with functional leaders across Sales, Marketing, Customer Service, Data, and Technology to support business objectives and adoption goals.

Salaried: $160,000 – $190,000 (based on experience),

Bonus Eligibility: 25%

Monday – Friday (standard business hours), Full-Time, Exempt

We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time;
Medical, Dental, Vision, Life Insurance, and Disability coverage;
Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.

• Enterprise Business Authority:
  Understanding of how S&S operates across Sales, Service, Marketing, Pricing (RGM), Technology, and Analytics - with the credibility to influence senior leaders across these areas.
• Cross-Functional Integrator:
  Ability to connect decisions across work streams (process, data, technology, change) and ensure the program operates as one cohesive transformation - not siloed initiatives.
• Strategic Vision Holder:
  Defines and continuously reinforces the “North Star” for the CRM program (e.g., customer‑centric growth, sales productivity), ensuring day‑to‑day decisions align to long‑term outcomes.
• Strategic Advisor:
  Responsible for developing and executing plans that support realization of business benefits, user adoption, and continued enhancement of CRM capabilities.
• Governance Leader:
  Serves as program lead for Steering Committee activities, preparing recommendations, status updates, business cases, and escalation materials for executive review.
• Change Champion at the Top:
  Acts as the visible sponsor of the transformation - driving alignment, reinforcing adoption expectations, removing resistance across the organization and working with external partners, Internal Communications, and Commercial L&D to deliver all CRM related communications, training, and other change management related activities.
• Enterprise Prioritization & Trade‑off Leadership:
  Drives decisioning that optimize for overall company value vs. functional optimization (e.g., Sales vs. Service vs. Marketing trade‑offs).
• Accountable for ongoing business adoption and value realization from CRM investments.
• AI, Analytics & Innovation Leadership:
  Drives ongoing innovation through the adoption of CRM‑enabled analytics, automation, and AI capabilities

• Bachelor’s degree…