Asset Protection Operations Analyst

OVERVIEW

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Asset Protection technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Asset Protection team is exceptional at quickly designing and implementing innovative new solutions for diverse Asset Protection challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams.

Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Asset Protection team today!

The Asset Protection Operations Analyst plays a critical role in supporting and maintaining all Asset Protection (AP) service request across the organization, including retail stores, corporate offices and distribution centers. The Operations Analyst is responsible for facilitating and maintaining all Asset Protection related service tickets and calls for all stores, corporate offices and DC’s. The Operations Analyst will provide support for company wide CCTV systems, Burglary and Fire Alarm Systems, and additional Asset Protection equipment as needed.

The analyst will be assigned to manage budget impacting projects and make independent decisions that impact multiple company locations. The role will also be responsible for implementing an efficient ticket completion and tracking strategy to maintain budget and service levels with on time resolutions. Collaboration and communication with AP field leaders, construction vendors, local fire marshals, internal business partners will be required for successful new store, remodel and project schedules.

In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do.

Oversee the lifecycle of AP service tickets to ensure timely resolution and adherence to service level agreements (SLAs) Follow up on all service tickets with store teams while also facilitating service calls from the field related to Asset Protection equipment. Work with respective vendors to ensure timely response and completion of all service calls along with dispatching technicians to resolve repair issues.

• Issue purchase orders and create contracts with sufficient lead-time and appropriate frequency and order quantities to enhance AP field operations and ensure the safety and security of all company facilities and associates.
• Review and approve vendor proposals for accuracy while partnering with the Asset Protection field team to validate the proposed expense to the individual store needs.
• Maintain and resolve internal tickets request assigned to Asset Protection.
• Create monthly, quarterly and annual remedy reporting for distribution to Asset Protection teams. Prepare periodic reporting as directed. Through reporting, identify trends that may impact the business and propose solutions.
• Generate logs to track capital projects and expenses along with making recommendations on timing for vendors and AP leadership
• Participate on vendor calls to track project milestones, communicating with suppliers and generating spend and usage reports.
• Ensure accurate and timely data maintenance in Excel, order forms, procurement databases, S4, Service Channel, and ARIBA.
• Maintain store security systems while…