Customer Servce Rep - Office Supply

Position Purpose

The Customer Service Representative (CSR) serves as the first point of contact for customers, providing exceptional support through phone, email, chat, or in person. This role is responsible for addressing customer inquiries, resolving issues promptly and efficiently, and ensuring a positive customer experience. The CSR plays a vital role in maintaining customer satisfaction, loyalty, and retention by delivering high-quality service and upholding the company’s standards and values.

This position is in the office, Monday through Friday.

• Support our biggest customers with order processing and problem resolution
  • Review daily orders, ensuring accuracy and timeliness
  • Review and process requests for mis‑shipment and/or damaged products
• Collaborate and communicate with company buyers regarding key supplier forecasts and orders.
• Assist customers with special orders, execute pricing quotes.
• Main contact for customer inquiries and problem resolution.
• High level knowledge of Microsoft programs, with a specific focus in Microsoft Excel – must be able to create spreadsheets, perform lookups, create macros, create pivot tables, etc.
• Basic everyday computer skills – creating files and folders, filing electronic communications, etc.
• Performs other related duties as assigned.

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more.
• Growth opportunities performing essential work to support America’s food distribution system.
• Safe and inclusive working environment, including culture of rewards, recognition, and respect.

• High School Diploma/GED or Equivalent.
• 6–12 months customer service experience in a distribution center, warehouse, food service, and/or related area.

• 6–12 months of basic computer skills, Microsoft Word programs.
• 1–2 years customer service experience in a distribution center, warehouse, food service, and/or related area within the food industry.

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. The Company’s EEO Policy, the "EEO is the Law" poster, the supplement, and the Pay Transparency Policy Statement are available for review.