Customer Service Representative Tier 1; Hybrid

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Bolingbrook, IL, US

6 days ago Requisition

S&S Activewear is a leading North American, tech enabled specialty distributor of imprintable apparel, including t shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.).

At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t shirt distributor to a leading, multibillion dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes.

Today, we continue to strive to be the apparel distributor of choice by inspiring and fostering growth for customers, employees and suppliers, anchored in our commitment to Lead with Respect, Never Settle, Own the Outcome, Win Together, and the belief that Innovation Powers Our Hustle. These values guide how we serve, how we collaborate and how we continuously improve, ensuring we deliver on our promise of service, deep relationships, innovation, continuous improvement and accountability.

We are seeking energetic, reliable, and fun professionals to join our team as a CSR/Customer Service Representatives. The successful CSR will provide effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with Team members within the customer service department. We are seeking highly motivated individuals with a commitment to excellent customer service.

Monday
- Friday (10:30am - 7pm) Full-Time, Non-Exempt

Hybrid Role: 220 Remington Blvd
- Bolingbrook, IL

Hourly: $18.88

We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time;
Medical, Dental, Vision, Life Insurance, and Disability coverage;
Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.

• Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Accurately process transactions and educate customers on products and services via phone and chat communications.
• Promote and sustain positive relationships with both internal and external customers.
• Offer basic troubleshooting to customer including product knowledge, recommendations and problem resolution.
• Participates in assigned projects and consistently meet department goals.
• Support activities for the department as needed.

• Strong verbal and written communication skills.
• Must have basic math and computer skills.
• Ability to multi-task and be detail oriented.
• Excellent attitude and attendance/punctuality.
• Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
• Results orientated with a strong sense of accountability and urgency.
• Customer service experience preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the…