Customer Experience Team Member

pewag has hundreds of years’ experience in the manufacturing of chains and their components. Since the first documented reference of its forging plant in Brueckl, Austria in 1479, the pewag group has become one of the leading chain manufacturers worldwide. Today its success is based on well-engineered, state-of-the-art quality products and providing best-in-class customer service. pewag’s primary product lines are traction chains, industrial chains, and tire-protection-chains.

Customer Experience Team Member

pewag has hundreds of years’ experience in the manufacturing of chains and their components. Since the first documented reference of its forging plant in Brueckl, Austria in 1479, the pewag group has become one of the leading chain manufacturers worldwide. Today its success is based on well-engineered, state-of-the-art quality products and providing best-in-class customer service. pewag’s primary product lines are traction chains, industrial chains, and tire-protection-chains.

pewag Inc. is the North American distribution company and service center, which was founded in 1975. With pewag Inc. distribution locations in Illinois and California, and affiliated locations across the country, pewag Inc. strives to provide excellent customer service and technical support in the United States and Canada.

• Prepares quotations and processes orders and returns
• Serves customers by providing product and service information, and resolving product and service problems
• Attracts potential customers by answering product and service questions, and suggesting information about other products and services
• Facilitates opening new customer accounts
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Maintains financial accounts by requesting customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Contributes to team effort by accomplishing related results as needed

• Customer Service
• Product Knowledge
• Market Knowledge
• Quality Focus
• Problem Solving
• Documentation Skills
• Phone Skills
• Listening
• Resolving Conflict
• Analyzing Information
• Multi-Tasking
• Microsoft Office Suite (Outlook, Excel, Word, Teams)
• Experience with Epicor Prophet 21 Software is a plus
• Salesforce Experience a plus

• Degree preferred
• Previous experience, especially in customer service, preferred

This position is in-office based out of pewag Inc. headquarters in Bolingbrook, IL, and works Monday through Friday from 8:00am to 4:30pm, with some occasional work outside those hours.

• Our benefits program includes health, dental, and vision insurance, as well as disability and travel accident insurance.
• pewag offers a 401k retirement plan, with a company contribution up to 3% of your base salary.