Customer Service Coordinator - Transport

Customer Service Coordinator – Transportation

LHH is seeking a Customer Service Coordinator – Transportation, to support our clients' Transportation Sales team. This role is ideal for someone who enjoys problem-solving, coordinating orders, and building strong customer relationships.

• Coordinate activities and provide administrative support for the Transportation Sales team.
• Assist with reporting, analytics, and sales data management.
• Respond to customer inquiries and provide product and technical information.
• Recommend products and alternative solutions based on customer requirements.
• Process orders, returns, bills of lading, invoices, and other customer transactions accurately.
• Enter and manage purchase orders and invoicing for assigned sales territories.
• Communicate project timelines and shipping information to customers.
• Monitor order status to ensure customer deadlines are met.
• Resolve customer concerns professionally and escalate complex issues when necessary.
• Follow departmental procedures and recommend process improvements.
• Participate in team meetings and collaborate across departments.

• High school diploma or equivalent required; some college coursework preferred.
• Minimum of 3 years of customer service experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and the ability to quickly learn new software systems.
• Excellent problem-solving and decision-making abilities.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Transportation industry experience (aviation, bus, rail, or similar) is a plus

• $23/hr - $25/hr depending on experience
• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria