Sr. Quality Engineer – Customer

Sr Quality Engineer – Customer Quality

Reporting to the Quality Manager, this position develops, maintains, and improves all aspects of G&W’s quality program as it relates to customer quality and management of customer issues. This includes, but is not limited to, customer issue problem solving, root cause analysis, FMEA, NCRs, Control Plans, Value Stream Mapping, and customer issue management. Additionally, this role will interface with customers, G&W management, and G&W departments to drive issues and update progress.

• Interface with customers and internal teams on customer quality issues from issue identification through issue closure, leveraging strong technical and communication abilities to ensure effective and timely solutions.
• Represent G&W externally on quality issues and bring the voice of the customer into G&W.
• Champion and lead quality improvement on customer issues.
• Lead cross‑functional problem‑solving teams, conducting root cause analysis activities, and driving short‑term and long‑term corrective actions.
• Analyze issues (process or product) to ensure a clear understanding of issues, identify gaps, define actions, and deliver improvement using 8D and other quality improvement methodologies.
• Participate in engineering design reviews and other forums to provide recommendations to enhance the quality of new designs, considering the customer perspective including history of field failures, warranty, and issues.
• Utilize Failure Mode and Effects Analysis (FMEA) to identify and mitigate potential failure modes in processes and products to prevent customer quality issues.
• Apply sound and systematic problem‑solving methodologies to identify, prioritize, communicate, and resolve complex quality issues.
• Work across the organization to drive containment, corrective, and preventive actions on quality issues.
• Report quality issues, performance metrics, and status updates to management and other department team members as needed, and communicate with engineering, suppliers, and operations regarding issues, process improvements, or other activities.
• Improve processes or ways of working across the organization using a methodical approach (VSM, lean, etc.).
• Represent G&W quality in customer meetings and industry events – prepare content and present both internally and externally.
• Other duties as assigned.

• Holds a Bachelor’s degree in Mechanical, Materials, Chemical, Electrical, or Industrial Engineering.
• Has 6+ years’ experience.
• Has experience interfacing with customers or other stakeholders on urgent or important quality issues where judgement in how to lead the discussion, appropriate levels of transparency, and maturity to handle negative issues is required.
• Possesses strong knowledge of quality assurance methodologies, tools, and standards (e.g., ISO 9001, Six Sigma, Lean Manufacturing).
• Manufacturing process experience preferred.
• Lean Six Sigma Green or Black Belt preferred.
• Has proven experience with root cause analysis and problem‑solving techniques.
• Excellent analytical and data interpretation skills.
• Proficient in using quality management software and tools.
• Strong communication and interpersonal skills.
• Ability to influence others and build teams to address issues.
• Ability to present information in a clear, concise, and compelling manner.
• Ability to work independently and as part of a team.
• Detail‑oriented with a strong focus on accuracy and quality.

• Certification in quality engineering (e.g., CQE, Six Sigma Green Belt or Black Belt).
• Experience with statistical process control (SPC) and advanced quality planning (AQP).
• Familiarity with industry‑specific quality standards and regulations.
• Plant operations or issue resolution experience preferred.
• Customer interface experience preferred.

Typical pay is $85,963 – 111,783 annually. Pay is based upon candidate skills, experience, and qualifications. This position is eligible for participation in our Quarterly Incentive Pay Program.

• Medical, Dental and Vision Insurance
• Short and Long‑Term Disability
• Life…