Universal Banker - Bolingbrook; West), IL

Who We Are

Old Second is a long-standing bank focused on serving businesses and individuals in the Chicago area. We have grown from a single location to 50 locations with assets over $6 billion, and we strive for community and growth. We were voted a Forbes Best-In-State Bank for Illinois by our customers.

When you join Old Second, you'll gain professional experience and support to build a career in banking.

The Universal Banker is highly visible and accessible to customers, providing exceptional service and assisting with all banking needs. Responsibilities include front-line customer service and sales, accurately opening and closing accounts, account maintenance, profiling customers for new sales and cross-sell opportunities, and performing basic Teller functions as needed.

• Meets sales and service goals by actively engaging in Bank sales processes, profiling, building customer relationships, utilizing sales and service software, and participating in sales campaigns. Follows up with customers by phone or email.
• Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
• Utilizes knowledge of Old Second products and services to advise customers on the comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
• Maintains a high level of customer service to help the branch achieve high customer service ratings and internal survey results.
• Utilizes cross-training as a Teller to fill in behind the Teller line, handling basic transactions including cashing checks, processing deposits and withdrawals, and adhering to procedures including balancing the drawer.
• Maintains working knowledge of internal and regulatory compliance, including annual training completion.
• Responsible for Operational Accuracy and Compliance (e.g., Records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP, Beneficial Ownership).
• Maintains flexibility in work schedule, including opening/closing the branch as needed, and willingness to fill in at other Old Second locations as needed.

• High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
• Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
• Must work onsite to perform responsibilities of this position. Branch hours:
  Monday-Friday, 8am-6pm and Saturday, 8am-12pm.

• Demonstration of excellent customer service and professional communication.
• Dedication to product promotion, sales referrals, and cross-selling products/services.
• Math and computer proficiency with the ability to learn and use bank software applications.
• Basic understanding of banking, check processing, credits and debits.
• Focus and organization during high-volume periods or interruptions.
• Reliability and commitment to work; follow-through on tasks.
• Knowledge and compliance with bank rules and regulations.
• Ability to multi-task and follow through on responsibilities.

• Associate or bachelor's degree preferred.
• Prior experience as a teller or personal banker.
• Bilingual Spanish skills are a plus.

Base pay: $18.10 - $22.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent on range and the incumbent's knowledge, skills, and experience.

Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based on sales performance.

Benefits: How We Support You - Old Second

Thanks for considering Old Second!