AI Transformation Lead

The AI Transformation Lead serves as a catalyst for innovation across RJW, identifying and championing opportunities to apply AI and automation that enhance efficiency, quality, and business value. This role combines strategic analysis, relationship building, and change management to drive adoption of IT solutions throughout the organization. The ideal candidate is a persuasive communicator and trusted partner who can bridge the gap between business teams and IT, helping departments understand, embrace, and execute AI-driven transformation.

Essential Duties and Responsibilities

* Partner with department leaders across Operations, IT, and Support functions to identify and prioritize opportunities for AI and automation that improve efficiency, accuracy, and customer value

* Lead discovery sessions and workshops to surface pain points, understand processes, and translate challenges into actionable AI use cases

* Collaborate with IT and development teams to design and deliver scalable AI solutions aligned with business strategy and data governance standards

* Drive adoption of AI tools and process changes through effective communication, training, and hands-on support

* Act as a change agent, promoting awareness, understanding, and enthusiasm for IT initiatives across the organization

* Develop and maintain clear documentation of business requirements, solution design, and process impacts to ensure transparency and continuous improvement

* Monitor progress and measure success of IT initiatives using adoption, ROI, and efficiency metrics; report results and lessons learned to leadership

* Coordinate with vendors and internal partners to ensure projects stay on track and deliver measurable business outcomes

Knowledge, Skills, and Abilities:

* Strong relationship-building, communication, and influencing skills, with the ability to gain trust and engagement across all levels of the organization

* Skilled at storytelling with the ability to simplify complex technical ideas and communicate the "why" behind change in a way that inspires action

* Strategic thinker who can connect business objectives to technology solutions and measure the impact of transformation initiatives

* Comfortable facilitating workshops, leading cross-functional teams, and driving consensus in environments with competing priorities

* Demonstrated success leading organizational change, technology adoption, or continuous improvement program

* Strong analytical and problem-solving ability, with a bias toward practical solutions and measurable results

* Excellent project management and prioritization skills, with the ability to manage multiple initiatives simultaneously

* Growth mindset and passion for learning emerging technologies, especially in AI, automation, and data-driven decision-making

Education and Experience:

* Bachelor's degree in Information Systems, Business Administration, Supply Chain, or a related field required

* 5+ years of experience in business analysis, process improvement, or transformation roles; experience in technology enablement or AI initiatives strongly preferred

* Experience leading digital or process transformation programs, particularly those requiring cross-departmental collaboration and change adoption

* Familiarity with AI, automation, or data-driven technologies (ex. Power Automate, Azure AI, ChatGPT, Blue Prism, etc.) is a strong plus - technical depth not required but curiosity is essential

* Background in logistics, warehousing, or supply chain operations preferred

* Experience with process mapping and visualization tools (ex. Visio, Lucidchart, Miro, etc.) preferred

* Proven ability to manage multiple initiatives simultaneously, balancing short-term execution with long-term strategic goals

Work Environment:

* RJW is a fast-paced logistics organization where technology and process excellence directly impact on customer satisfaction and operational success. The AI Transformation Lead will work across departments, balancing strategic initiatives with day-to-day collaboration and problem-solving. The environment requires adaptability, resilience, and strong interpersonal skills to drive engagement in a setting where priorities can shift quickly.

* While performing the duties of this position, the employee may occasionally be exposed to warehouse environments and operational settings. The noise level ranges from quiet to moderately loud depending on location and activity.

Employer Rights:

This job description is intended to provide general information about the AI Transformation Lead position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of AI

Transformation Lead, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part

based upon your performance of the job duties listed in this job description, as well as any job duties not…