IT Manager End User Services Corp

Role Summary

We are seeking a skilled IT Manager – End User Services – Corp to oversee and manage the daily operations of our IT support team. The ideal candidate will be responsible for ensuring the smooth running of computer systems and providing necessary technical support within the organization. This role involves supervising IT support staff, managing IT support requests, and implementing IT policies and procedures.

• Supervise and coordinate activities of the IT support team.
• Train and provide guidance to team members on technical issues.
• Manage and track IT support requests and incidents.
• Ensure quick resolution of IT issues to maintain a high level of customer satisfaction.
• Develop and implement IT support policies and procedures.
• Assess performance of IT systems in the company and plan necessary upgrades.
• Monitor team performance and report on metrics.
• Provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Maintain and manage inventory of IT assets and equipment.
• Identify and act on opportunities for team training and skills advancement.
• Establish and maintain good working relationships with customers and other professionals within the organization.
• Utilize best practices to improve processes, procedures and standardization to increase availability of services as well as associate satisfaction with those services.
• Define, monitor and report on metrics to identify support trends.

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience
• 3+ years of management experience in IT support and operations
• 8+ years of IT experience in support and end user systems
• Strong experience in managing IT customer service and support teams
• Excellent leadership and team management skills.
• Strong problem-solving and troubleshooting abilities.
• Able to motivate others to drive desired results
• Strong experience in establishing business processes
• Proven track record of delivering high quality solutions on time and on schedule
• Flexibility of providing support during odd hours, weekends, and peak seasons

This position will be in office 5 days a week. The pay range for this position is $ - $ per year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs.

Full‑time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part‑time positions are eligible for dental, vision, life, and disability benefits.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.