Sr Application Support Analyst

About S&S Activewear

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We serve more than 100 brand partners such as Adidas, Columbia, and Gildan, connecting them with customers that embellish apparel for everyday wear, events, and team sports. Our growth, technology focus, and commitment to service differentiate us in the marketplace.

The Senior Application Support Analyst provides high quality application support for software solutions developed by S&S Activewear. The role partners closely with business users, customers, and technical teams to ensure application reliability, timely issue resolution, and an exceptional user experience.

Monday‑Friday, Full‑Time, Exempt

Pay Range: $85,363 - $92,477 annually (Based on experience)

We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time;
Medical, Dental, Vision, Life Insurance, and Disability coverage;
Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement.

• Serve as a primary point of contact for application support inquiries and incidents
• Diagnose, troubleshoot, and resolve application issues using sound technical and analytical problem‑solving techniques
• Perform application issue triage and debugging to identify root causes, determine impact, and recommend resolution paths
• Communicate clearly and professionally with both technical and non‑technical stakeholders
• Manage and prioritize the application support ticket queue; escape issues to the Software Engineering team as appropriate, providing detailed analysis and reproducible steps
• Monitor application performance to proactively identify issues, trends, and opportunities for improvement
• Contribute to and maintain system documentation, knowledge base articles, and help desk procedures
• Collaborate with team members to build and share knowledge of application functionality, architecture, and best practices
• Ensure a consistently positive customer and end‑user experience

• Strong analytical and technical problem‑solving skills
• Excellent written and verbal communication skills
• Ability to work effectively with both business users and technical teams
• Experience working with relational databases, including T‑SQL, and the ability to write queries to retrieve and analyze data
• Entry‑level software development experience using .NET, including familiarity with C#, basic debugging, or exposure to application development concepts
• Ability to manage multiple priorities in a fast‑paced application support environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The role also requires occasional handling and sitting; frequent bending; and constant walking and standing. Employees must be able to lift, carry, push, and pull 21–50 pounds, as well as reach above the shoulder, reach outward, squat, and kneel as needed to perform job responsibilities.

Employees will work in the main office of the Distribution Center. The noise level in the work environment is usually low to moderate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

S&S Activewear welcomes people of all backgrounds and experiences and is committed to creating a diverse culture and supporting human growth. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. S&S is an equal opportunity employer and participates in E‑Verify.

This job offer is contingent upon the completion of a satisfactory background check.