Product Owner, ServiceNow

OVERVIEW

Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability-and is recognized that way. We've been defined as a "mature start-up." A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity.

Where our passion for better solutions drives us and is core to who we are.

We're engineering for the future of retail, and it's no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you'll find that virtually nothing's impossible at Ulta Beauty.

THE IMPACT YOU CAN HAVE:

The Product Owner is a core member of the Agile Scrum team and is responsible for the execution and delivery of the product roadmap and its initiatives. The Product Owner is responsible for driving the day-to-day direction of product development and partners closely together with the Sr. Product Manager to define the Service Now product roadmap supporting the strategic vision for their team.

They are responsible for the creation and maintenance of the Product Backlog including its content, availability, and prioritization.

The Product Owner will create and refine user stories and set priorities for sprint planning while working closely with the Product Analyst to ensure the correct acceptance criteria is defined for the product features. They collaborate with a variety of business partners to identify value-add solutions, unlock digital assets, and solve complex business problems.

The Product Owner has a deep understanding of the Service Now market/industry and build close relationships with key stakeholders to ensure that the team's effort is aligned with overall strategy. They will manage dependencies with other team's functions through identifying, building, and managing strategic partnerships across the different teams while acting as a liaison between the delivery team and business, ensuring clear communication, and alignment.

YOU'LL ACCOMPLISH THIS BY:

* Set & communicate a clear product vision to team members & relevant stakeholders

* Align Service Now Platform capabilities with business goals and stakeholder needs

* Identify opportunities to expand use of the Service Now modules and Ai(Agentic AI)

* Attend and participate in all PI planning, drive continuous associate improvements

* Lead business & technical development teams through the agile development lifecycle ensuring solutions are technically feasible aligned with architecture

* Accountable for tracking & communication of Service Now product KPIs

* Gather requirements from business & stakeholder needs to create epics & write clear user stories and acceptance criteria for their team, while maintaining a groomed product backlog. Manage risk, dependencies and timelines

* Ensure backlog items deliver maximum business value

* Advocate for business stakeholders by providing timely actionable insights.

* Facilitate release planning with stakeholders as well as required product demos

* Develop and follow Agile best practices and engage in the spirit of continuous improvement

* Ensure all proper testing and signoffs occur along with all documentation created and signed off

ADDITIONAL RESPONSIBILITIES:

* Partner with Tech & Design Leads to plan the development of assigned Service Now products, including experiential designs & solution architecture

* Champion the adoption of agile and product development practices focused on delivering value by partnering with business stakeholders and mentoring other teams

* Acts as the voice of the associates to advocate for associate & business needs, being a liaison between the business and technical teams

THE ESSENTIALS FOR SUCCESS:

* Bachelor's degree in Computer Science, Engineering, Business, or related field required

* 4+ years Service Now work experience (technical) with at least 2+ years in a product owner role and experience operating in an agile (scrum) environment.

* Experience in a Service Now environment (ITOM, CMDB, CSDM experience a plus)

* Experiencing using tools, such as Jira, Confluence, Figma, and Share Point

* Experience leading teams in an agile setting such as facilitating ceremonies, managing a backlog, developing a release plan, and writing user stories.

* Domain-specific expertise to support backlog development and blocker resolution

* Strong collaborator with cross-functional teams across design, product, & technology

* Strong communication skills with ability to influence stakeholders, communicate complex concepts, and align the organization on required decisions

* Strong problem solver with the ability to manage and lead the team to a solution

* Experimental mindset to drive innovation, empower others to fail, learn, and grow

The pay range…