Sr Application Support Analyst
Job in
Bolingbrook, Will County, Illinois, 60440, USA
Listed on 2026-06-02
Listing for:
S&S Activewear LLC
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support, Systems Analyst
Job Description & How to Apply Below
ABOUT US
S&S Activewear is a leading North American, tech enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the "critical link" that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.).
At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.
Our success has compounded since the Company's humble beginnings in 1988 as a regional t shirt distributor to a leading, multibillion dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes.
Today, we continue to strive to be the apparel distributor of choice by inspiring and fostering growth for customers, employees and suppliers, anchored in our commitment to Lead with Respect, Never Settle, Own the Outcome, Win Together, and the belief that Innovation Powers Our Hustle. These values guide how we serve, how we collaborate and how we continuously improve, ensuring we deliver on our promise of service, deep relationships, innovation, continuous improvement and accountability.
ABOUT THE ROLE
The Senior Application Support Analyst provides high quality application support for software solutions developed by S&S Activewear. This role partners closely with business users, customers, and technical teams to ensure application reliability, timely issue resolution, and an exceptional user experience.
The Senior Application Support Analyst supports end users and department managers via email, chat, and phone, applying strong analytical and troubleshooting skills to resolve application issues. This position requires excellent communication skills, a customer focused mindset, and hands on technical experience in both application support and software development.
SCHEDULE & COMPENSATION
Monday-Friday, Full-Time, Exempt
Pay Range: $85,363 - $92,477 annually (Based on experience)
BENEFITS
We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0-90 days after hire and include Vacation, Personal, and Sick time;
Medical, Dental, Vision, Life Insurance, and Disability coverage;
Flexible Spending Accounts; and a 401(k) plan. You'll also enjoy discounts on brand-name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.
WHAT YOU WILL DO
- Serve as a primary point of contact for application support inquiries and incidents
- Diagnose, troubleshoot, and resolve application issues using sound technical and analytical problem-solving techniques
- Perform application issue triage and debugging to identify root causes, determine impact, and recommend resolution paths
- Communicate clearly and professionally with both technical and non-technical stakeholders
- Manage and prioritize the application support ticket queue; escalate issues to the Software Engineering team as appropriate, providing detailed analysis and reproducible steps
- Monitor application performance to proactively identify issues, trends, and opportunities for improvement
- Contribute to and maintain system documentation, knowledge base articles, and help desk procedures
- Collaborate with team members to build and share knowledge of application functionality, architecture, and best practices
- Ensure a consistently positive customer and end user experience
- Strong analytical and technical problem-solving skills
- Excellent written and verbal communication skills
- Ability to work effectively with both business users and technical teams
- Experience working…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×