IT Support Technician

Description We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts.

Responsibilities:

- Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment.

- Package and send replacement hardware to stores and field technicians in a timely and accurate manner.

- Maintain organized records for inventory, service requests, and deployment activity using Excel and Service Now.

- Provide setup and basic troubleshooting support for retail devices and related hardware issues.

- Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems.

- Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution.

- Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule.

- Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important. Requirements - Experience working with computer hardware and associated peripheral devices in a support or technician role.

- Familiarity with Apple devices, including setup and basic issue resolution for iPads or similar hardware.

- Knowledge of PC hardware preparation, installation, and replacement processes.

- Ability to manage inventory details, ticket updates, and deployment records with strong accuracy and attention to detail.

- Experience using Excel and service management platforms such as Service Now.

- Comfortable coordinating with multiple stakeholder groups, including end users, outside technicians, and internal IT staff.

- Basic troubleshooting skills for retail technology, payment hardware, scanners, and security-related equipment.

- Strong communication skills and a team-oriented approach in a fast-paced support environment. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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