ServiceNow Developer

Job Title

Interview:
Video Visa: USC, GC, GC EAD, H4, L2 This is hybrid from day-1 (Need local candidates)

Duties And Requirements:

1. Service Now Platform Expertise

• Understanding of Service Now architecture (tables, scripts, workflows, ACLs, etc.).

• Familiarity with Service Now ITSM modules (Incident, Problem, Change, Request, CMDB).

• Experience with Service Now App Engine for custom applications.

2. Scripting & Development

• JavaScript (primary language for scripting in Service Now).

• Glide API (Glide Record, Glide System, Glide Ajax, etc.).

• Business Rules, Script Includes, UI Policies, Client Scripts, Workflow Scripts.

• Service Portal development using AngularJS, HTML, CSS.

• Integration with third-party systems using REST/SOAP APIs.

3. Configuration & Administration

• Configuring Workflows, Flow Designer, and Automation Rules.

• Setting up Forms, Fields, and UI Actions.

• Managing Access Control Rules (ACLs).

• Understanding Service Catalog & Request Management.

4. ITSM & ITIL Knowledge

• Familiarity with ITIL best practices (especially Incident, Change, Problem, and Asset Management).

• Experience with SLA configurations and notifications.

5. Integration & Automation

• Integration Hub for no-code/low-code integrations.

• Orchestration for automating IT tasks.

• MID Server for integrations with on-premise systems.

6. Performance & Troubleshooting

• Debugging tools like Script Debugger and System Logs.

• Optimizing performance of scripts and queries.

• Managing and maintaining Instance Health.

7. Security & Compliance

• Role-based Access Control (RBAC).

• Data protection and encryption.

• Compliance with governance frameworks.

8. Reporting & Analytics

• Creating Dashboards, Reports, and Performance Analytics.

• Knowledge of CMDB reporting and SLA tracking.