Project Implementation Engineer; M365

Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.

What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next.

The Modern Workplace & Mobility Implementation Engineer delivers Microsoft 365 and enterprise mobility solutions for client and internal environments. Working from defined project scopes, tickets, and technical standards, this role deploys, configures, secures, documents, and validates modern workplace and unified endpoint management platforms before transitioning completed environments to ongoing support teams. The engineer serves as a hands‑on technical point of contact during implementation, makes configuration‑level decisions within established standards, and partners with project, mobility, cybersecurity, and service teams to deliver stable, secure, and support‑ready solutions.

Review project documentation, tickets, requirements, technical prerequisites, and licensing to confirm scope and implementation readiness.

Deploy, configure, and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, One Drive, Microsoft Teams, Teams Phone, and PSTN integrations, using approved standards and governance guidelines.

Implement and maintain enterprise mobility and unified endpoint management solutions such as Microsoft Intune, Jamf Pro, and VMware Workspace ONE.

Support the endpoint lifecycle across mobile devices, desktops, laptops, and IoT endpoints, including provisioning, enrollment, configuration, maintenance, patching, and decommissioning.

Configure device profiles, compliance policies, app protection settings, and secure‑access controls across iOS, Android, Windows, Chrome OS, and macOS environments.

Apply Zero Trust standards, including encryption, multifactor authentication, conditional access, and Mobile Threat Defense controls, in partnership with cybersecurity teams.

Troubleshoot Microsoft 365 and mobility platform issues, perform root cause analysis, and escalate unresolved or systemic issues to senior engineering resources.

Maintain clear technical communication with clients and internal stakeholders throughout implementation and serve as the technical point of contact for deployment activities.

Create and maintain complete technical documentation in IT Glue, HaloPSA, and SharePoint to support compliance and an effective operational handoff.

Validate that delivered solutions meet project scope, stability, documentation, and handoff‑readiness requirements before transitioning them to the Service Desk, Technology Operations Center, or other support teams.

Bachelor’s degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent practical experience.

3+ of experience working with Microsoft 365 and mobile device management platforms; experience in an MSP or MSSP environment is preferred.

Hands‑on experience implementing Microsoft 365 workloads and UEM or EMM solutions, including Microsoft Intune, Jamf Pro, VMware Workspace…