Supervisor, Dispatch

The Supervisor, Dispatch plays a mission‑critical role in ensuring the precision, reliability, and speed that define our long‑haul LTL network. As customer expectations rise and freight volumes scale, this role anchors the daily operational rhythm that keeps our metro‑to‑metro model running with discipline and consistency.

You will manage the flow of pickups, appointments, and driver coordination across a complex, time‑sensitive environment. Success means every load is planned intelligently, every customer is served on time, and every driver has the information and support needed to execute safely and efficiently. This role exists to protect service integrity, strengthen operational performance, and elevate the customer experience across the network.

What you’ll do1. Lead daily dispatch operations

Oversee terminal load plans to ensure efficient routing and optimal asset utilization

Prioritize and assign pickups to maximize service performance and customer satisfaction

Ensure all scheduled pickups are completed, and exceptions are escalated quickly

Manage pickup and delivery appointments with accuracy and urgency

Maintain real‑time visibility into freight movement and driver status
2. Coordinate driver and contractor performance

Provide timely guidance, support, and safety information to Independent Contractors Issue driver advances for breakdowns and unloading needs in accordance with policy

Communicate delays, incidents, and breakdowns to origin and destination terminals

Partner with drivers and freight handlers to resolve operational challenges

Reinforce company standards through consistent coaching and leadership
3. Strengthen systems, tracking, and compliance

Administer dispatch and tracking systems to ensure accurate, real‑time data Maintain documentation, reports, and communication logs with precision

Apply company policies consistently and escalate issues appropriately

Support continuous improvement initiatives across dispatch workflows

Ensure compliance with safety, regulatory, and operational requirements
4. Elevate customer experience

Answer inbound pickup calls and provide clear, timely information

Resolve customer issues with professionalism and ownership

Coordinate with terminals, contractors, and corporate teams to ensure service reliability

Protect customer commitments through proactive problem‑solving

Represent the company with confidence and operational expertise
5. Lead with accountability and operational discipline

Provide leadership through example, knowledge‑sharing, and consistent follow‑through

Delegate tasks effectively while maintaining high standards of execution

Support training and development of dispatch personnel

Drive a culture of accuracy, responsiveness, and operational excellence

Contribute to a high‑performance environment aligned with business goals

What you bring

Bachelor’s degree or equivalent combination of education and experience1–2+ years of dispatch, transportation, logistics, or related operational experience

Strong written and verbal communication skills

Ability to interpret safety rules, operating instructions, and procedural documentation

Experience preparing reports, correspondence, and operational documentation

Ability to communicate effectively with terminals, contractors, law enforcement, and customers

Strong analytical skills, including ability to calculate percentages, proportions, and basic geometry

Proven ability to solve practical problems in dynamic, non‑standardized environments

Ability to prioritize, organize, and delegate assignments in a fast‑moving operation

Proficiency with email, databases, spreadsheets, and general PC applications

Preferred: AS/400 experience

Preferred:
Experience supervising personnel, training, and performance management

Average typing, filing, and ten‑key skills

How you operate

You think in systems, not tasks

You stay calm, clear, and decisive under pressure

You challenge assumptions constructively and seek better ways to operate

You own outcomes, not activity

You move quickly without sacrificing accuracy

You communicate with clarity, confidence, and purpose

You anticipate issues before they become problems

You lead with accountability and follow‑through

Yo…