Parts Manager

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* Job Description:

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* Location:

** Bolingbrook, IL
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* Reports To:

** Vice President and General Manager
** Company:
** Waste built
** About Waste built
** Waste built is a leading provider of parts, service, and equipment solutions for the waste and recycling industry. We are driven by operational excellence, safety, and customer commitment—and we invest in leaders who can build strong teams and deliver results at scale.
** Position Summary
** The
** Parts Manager (L5)
** is responsible for leading the complete parts and warehouse operation for a single Waste built location. This role has full ownership of financial performance, inventory accuracy, customer satisfaction, safety, and team development. The Parts Manager ensures reliable, efficient fulfillment while driving continuous improvement, cost discipline, and a high‑performance culture aligned with Waste built’s operational and customer standards.

This is a senior, hands‑on leadership role suited for an experienced operations leader who thrives in a fast‑paced, service‑driven environment.
** Key Responsibilities
**** Financial & Business Ownership
*** Own full P&L accountability for the parts operation, including revenue, margin, expenses, and working capital.
* Enforce pricing and discount discipline in partnership with sales and operations.
* Develop, manage, and deliver annual operating plans and budget targets.
* Identify and execute cost‑reduction and productivity improvement opportunities.
** Customer Experience & Service Excellence
*** Lead all aspects of customer support, including order fulfillment, responsiveness, issue resolution, and escalations.
* Ensure best‑in‑class quote‑to‑order execution, accuracy, and turnaround time.
* Build strong relationships with internal and external customers to drive satisfaction, loyalty, and growth.
** Inventory & Supply Chain Management
*** Own the inventory strategy, including stocking levels, replenishment, and reduction of slow‑moving or obsolete inventory.
* Ensure accurate and timely cycle counts and inventory controls.
* Leverage ERP and data insights to improve forecast accuracy and inventory turns.
** Warehouse & Fulfillment Operations
*** Oversee receiving, put‑away, picking, packing, shipping, and delivery performance.
* Ensure on‑time, accurate customer deliveries while maintaining operational efficiency.
* Maintain facility standards, layout, and workflow to support safety, productivity, and scalability.
** Safety, Compliance & Asset Stewardship
*** Serve as the safety leader for the parts operation, ensuring compliance with all safety policies, regulations, and training.
* Maintain a clean, organized, and audit‑ready facility.
* Ensure responsible stewardship of inventory, equipment, and company assets.
** People Leadership & Talent Development
*** Hire, train, develop, and retain a high‑performing parts team.
* Set clear expectations and provide ongoing coaching and performance feedback.
* Conduct performance reviews and manage corrective action when necessary.
* Foster a culture of accountability, teamwork, and continuous improvement.
** Continuous Improvement
*** Standardize processes and lead improvement initiatives across service, efficiency, accuracy, and cost performance.
* Participate in branch and regional initiatives and best‑practice sharing.
** Qualifications
* *** Required
* ** 5+ years of experience in parts, warehouse, or operations roles.
* 2+ years of people leadership or supervisory experience.
* Strong financial acumen, including P&L ownership and expense control.
* Deep knowledge of inventory management, cycle counting, and supply chain fundamentals.
* Proven ability to manage customer escalations and deliver service excellence.
* Experience using ERP and inventory management systems.
* Strong communication, coaching, and problem‑solving skills.
** Preferred
* ** Experience leading operations in a service‑driven or multi‑functional environment.
* Lean, continuous improvement, or operational excellence background.
* Leadership role with full operational ownership and impact.
* Opportunity to build and develop a high‑performing team.
* Supportive culture focused on safety, accountability, and continuous…