Assistant Manager, Service Center

The Assistant Manager, Service Center is a critical operator within the Operations function, responsible for translating network strategy into disciplined, day-to-day execution. This role exists to ensure the service center runs as a high-performance hub—balancing service quality, cost control, and operational throughput while maintaining strong employee engagement and customer satisfaction.

As freight networks and customer expectations grow more complex, the business requires leaders who can coordinate across dock, linehaul, pickup and delivery, and administrative operations with precision. Success in this role means delivering consistent service performance, protecting margins, and building a reliable operating rhythm that scales. This leader acts as the connective tissue between frontline execution and management strategy—stepping in wherever needed to stabilize, improve, and elevate performance.

What you’ll do1. Lead service center execution

Coordinate daily operations across dock, linehaul, OS&D, pickup & delivery, and office functions to ensure seamless throughput

Assign responsibilities, supervise staff, and ensure consistent adherence to operational standards

Step into supervisory and managerial roles as needed to maintain continuity of operations

Maintain on-call readiness to resolve escalations beyond frontline supervision
2. Optimize operational performance and cost control

Monitor revenue components, labor expenses, manifests, and key operating metrics (TOCs)
Identify cost inefficiencies and partner with leadership to improve operational margins

Audit supply expenses and oversee facility maintenance to ensure cost discipline and operational readiness

Support contract creation with customers, contractors, and partners to align operational and financial outcomes
3. Drive service quality and issue resolution

Investigate OS&D claims and ensure accurate, timely resolution

Address complex service disruptions and customer issues with accountability and urgency

Communicate service center performance clearly to the Service Center Manager Build and maintain positive customer and partner relationships through consistent service delivery
4. Build and lead a high-performing workforce

Direct hiring, onboarding, training, and performance management of service center personnel

Recruit and onboard independent contractors and support equipment leasing efforts

Reinforce a culture of accountability, safety, and continuous improvement

Lead by example—sharing expertise and developing team capability across functions
5. Align teams to business goals

Partner with leadership and staff to set departmental and service center goals

Communicate HR-related information, including benefits and policies, clearly to employees

Ensure alignment between daily execution and broader company objectives

Participate actively in cross-functional initiatives and continuous improvement efforts

What you bring

Bachelor’s degree or 2–3 years of relevant operations or logistics management experience (or equivalent combination)
Proven experience supervising, developing, and evaluating operational teams

Strong understanding of transportation, logistics, and service center operations (dock, linehaul, P&D, OS&D)
Financial and analytical capability, including interpreting metrics, labor cost management, and revenue components

Proficiency with business systems and tools, including Microsoft Office; experience with AS/400 and McLeod preferred

Ability to read, analyze, and interpret technical and regulatory documents

Strong written and verbal communication skills with the ability to engage diverse stakeholders

Experience managing sensitive and confidential information with discretion

HazMat certification and forklift qualification (or ability to obtain)
Demonstrated ability to manage multiple priorities, delegate effectively, and execute under pressure

Preferred:

Experience with in LTL, freight, or transportation network environments

Exposure to contract development and vendor/partner management

How you operate

You think in systems, not silos—understanding how each function impacts overall network performance

You own outcomes, not activity, and hold yourself and others…