Service Manager

## Service Manager Bewerbenremote type:
Vor Ortlocations:
Bolingbrook, Illinois time type:
Full time posted on:
Heute ausgeschriebenjob requisition :
R49798

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.

The Service Manager will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development. This role is involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives.

This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.
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* CORE RESPONSIBILITIES:

** To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization   
• Take care of company property  
• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills  
• Demonstrates high impact culture through innovation, accountability and empowerment  
• Is agile in responding quickly to customer issues  
• Operational and strategic management  
• Autonomy to make decisions that impact divisional and cross-functional / commercial span of control  
• Ensures cost/revenue support the financial goals of the P&L  
• Provides proactive direction to commercial teams to ensure service center objectives are achieved  
• May provide direct supervisor to sales and other commercial colleagues  
• Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation
** Travel Requirements:*
* • Some travel required  
• 20%-80% travel depending on division & location (overnight stays, away from home)
** Driving Requirements:*
* • Driver Application for Employment  
• Motor Vehicle Report (MVR)  
• Forms:  o Driver Disclosure and Release  o Employee Applicant Drug and Alcohol Statement  o FMCSA Certificate of Awareness  o Driver Certificate of Violations  o Driver Statement of On Duty Hours Road Test  o Copy of Driver’s License  o Copy of Medical Certificate
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* QUALIFICATIONS:

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* Education Requirements:

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* • Bachelor’s degree strongly preferred; or equivalent military experience; or applicable industry equivalent experience in lieu  of degree
** Experience Requirements:*
* • Ability to obtain all required customer clearances (TWIC, DISA, etc.)  
• Industrial or commercial process water experience required  
• Clean driving record  
• 5 to 7 years of technical work experience or 3 years of industry specific experience  
• Combined with 3 years of leadership/management experience
** Skill Requirements:*
* • Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions  
• People management  
• Ability to communicate up/down/across  
• Ability to lead and motivate teams …