Supervisor, Operations

The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to translate network strategy into real-world execution—balancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment.

As Roadrunner continues to scale its Smart Network, this position plays a key role in protecting shipment integrity, optimizing load flow, and maintaining operational consistency across linehaul and local delivery functions. Success in this role means running a clean, compliant, and high-performing dock, delivering reliable service outcomes, and contributing directly to terminal profitability and network efficiency.

What you’ll do1. Execute dock and terminal operations with precision

Oversee daily dock operations including load planning, freight handling, and linehaul coordination

Ensure freight is processed accurately with proper routing, documentation, and data entry

Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling

Step into operational roles—including forklift operations—when needed to maintain continuity
2. Optimize service center performance and cost control

Monitor daily operating costs and identify opportunities to improve efficiency and margin performance

Support budget attainment through effective labor utilization, contractor coordination, and workflow management

Ensure billing, rating, payroll, and administrative processes are completed accurately and on time
3. Drive safety, compliance, and risk management

Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards

Support contractor compliance including equipment standards, qualification requirements, and operational procedures

Enforce freight security protocols and ensure adherence to company and regulatory policies
4. Lead and develop frontline teams

Supervise, coach, and direct service center personnel with clear expectations and accountability

Provide real-time feedback, performance management, and development support

Foster a culture of ownership, teamwork, and operational excellence through visible leadership
5. Coordinate across network stakeholders

Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement

Communicate effectively with corporate teams, customers, and external partners

Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions

What you bring

Bachelor’s degree or 1–2 years of relevant operations or logistics experience (or equivalent combination)
Experience in transportation, LTL, warehouse, or service center operations preferred

Demonstrated ability to supervise, train, and evaluate team members

Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling (Hazmat certification preferred)
Forklift certification (or ability to obtain)
Solid analytical and mathematical skills with the ability to interpret operational and financial data Proficiency in PC applications (email, spreadsheets, database systems); AS/400 experience preferred

Effective written and verbal communication skills with the ability to engage across all levels of the organization

Proven ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment

Strong problem-solving capability in situations with limited standardization

How you operate

You think in systems, not tasks—understanding how decisions impact network performance

You own outcomes, not activity—delivering measurable results under pressure

You move decisively while maintaining control and operational discipline

You lead from the front—modeling accountability, work ethic, and safety standards

You communicate clearly—ensuring alignment across teams, contractors, and stakeholders

You balance speed and accuracy—protecting both service and profitability

You adapt quickly—navigating ambiguity and shifting priorities with confidence

About Roadrunner We’re not just moving freight; we’re reimagining long-haul shipping. Our Smart Network offers…