Travel Call Center Quality Operations Lead; AI-Driven QA)
Listed on 2026-09-18
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Capital One Travel servicing seeks a QA professional to manage the quality program across internal teams and BPO partners, driving KPI metrics and continuous improvements. The role focuses on calibration, audits, coaching, and data-driven training initiatives within a travel servicing context.
The ideal candidate has 2+ years in call center QA, proficiency with Microsoft Office or Google Suite, and a strong analytical mindset to deliver actionable insights and workflow enhancements.
This posting is for the Travel Call Center Quality Operations Lead (AI-Driven QA) role at Jobtailor, based in IL, United States.
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We are looking to fill the Travel Call Center Quality Operations Lead (AI-Driven QA) position at Jobtailor in IL, United States.
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