Stocking & Customer Service Specialist

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* Contribute to store sales goals by selling furniture, accessories, and services.
* Consistently execute the company selling process to deliver a positive and efficient customer experience.
* Utilize strong selling skills including:  + Customer approach and rapport building  + Needs discovery and solution selling  + Overcoming objections and closing the sale  + Follow-up and after-sale service  + Maximize store promotions, special events, and marketing initiatives.  + Maintain strong product knowledge including features, benefits, pricing, and availability.  + Maintain ongoing communication with previous and prospective customers to drive repeat business.
* Provide a high level of customer service to all customers in a fast-paced outlet environment.
* Ensure each customer has an informative, efficient, and positive shopping experience.
* Respond promptly to incoming calls, emails, and customer inquiries.
* Assist in resolving customer concerns and delivering solutions that create satisfaction.
* Support customer pickups and ensure a smooth handoff of purchased merchandise.
* Assist with showroom readiness including:  + Maintaining displays, tagging, signage, and general cleanliness  + Supporting floor moves and merchandise placement
* Support truck days and merchandise flow by:  + Assisting with unloading and moving furniture and accessories  + Helping place merchandise on the showroom floor  + Moving furniture to the backroom for customer pickup  + Assist customers with loading purchased merchandise when needed.  + Wrap and prepare furniture for customer take-with purchases.
* Accurately complete order information, collect deposits, and maintain customer records.
* Maintain knowledge of company processes, systems, and standards.
* Support opening and closing procedures as assigned.
* Demonstrate urgency, enthusiasm, and teamwork in daily store operations.
* Maintain positive working relationships with all team members.
* Support new team members in learning product knowledge and selling behaviors.
* Contribute to a culture focused on sales, teamwork, and customer service.
* Participate in training and development opportunities.
* High School Diploma or equivalent
* Previous selling experience and ability to close a sale strongly preferred
* Excellent communication, customer service skills, and organizational skills
* Strong interpersonal skills to effectively communicate, build rapport, and positively influence
* Demonstrated persuasion and negotiation skills
* Ability to effectively manage time and conflicting priorities
* Ability to effectively and productively with others as a team
* Ability to work the schedule and hours dictated by business needs
* Ability to work evenings, weekends and holidays as required
* Initiative to meet assigned goals, missions and objectives and motivated to achieve more
* Strong attention to detail
* Familiar with MS Office Suite
- ** Total Compensation Range:** $22,880 - $80,000+ (will not pay less than state/local minimum wage requirements)
- ** Base Pay**: $11 – 15 / hour (varies by store location)
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