AIC​/Dispensary Supervisor

PRIMARY RESPONSIBILITIES

• Enforce sales, age-verification, and customer-service policies to ensure safe, compliant transactions.
• Monitor and help manage inventory levels for the Bolingbrook store; communicate replenishment needs, shortages, and out-of-stock items to the Assistant Manager and General Manager.
• Assist customers with product consultations to recommend appropriate products based on needs and prior consumption.
• Complete and delegate shift tasks, including: accurate cash handling, POS operation and maintenance, timely data entry in POS and inventory systems, and verification of incoming deliveries for accuracy.
• Maintain compliance with security procedures, vault protocols, and state/local recordkeeping requirements for Bolingbrook operations.
• Keep the sales floor and back-of-house organized, clean, and professionally merchandised.
• Manage verified vendor log procedures and assist with controlled access as required.
• Prepare end-of-day updates and communications for management.
• Document daily activities, incidents, and customer complaints; escalation issues to management and corporate as required.
• Assist with onboarding, training, and development of new hires in partnership with the GM/AGM.
• Support community- and store-specific promotional events and outreach as directed by management.

• Minimum age: 21+. Must meet and maintain eligibility to work in Illinois cannabis retail.
• Must pass required background checks and regulatory clearances.
• High school diploma or GED required; additional retail or supervisory training preferred.
• Minimum 2 years supervisory/management experience in retail, with demonstrated POS and cash-handling competency. Cannabis retail experience strongly preferred.
• Strong customer-service orientation and professional presentation.
• Knowledge of Illinois cannabis regulations and local Bolingbrook municipal requirements preferred; must remain compliant with all regulatory obligations.
• Excellent organizational skills, attention to detail, and time management.
• Clear verbal and written communication skills; ability to follow procedures and internalize training.
• Team player with a positive attitude and openness to constructive feedback.
• Availability to work flexible hours, including nights and weekends, per store schedule.

• Frequent standing, walking, and use of hands for handling products and operating POS equipment.
• Occasional lifting/moving up to 25 pounds.
• Required sensory abilities: close and distance vision, color vision, peripheral vision, depth perception, and hearing.
• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.