Key Account Manager

About the Company
:
Our client,
Zepole Supply Co. is a family-owned restaurant equipment and supply company founded in 1982 and built on relationships, reliability, and doing the right thing. From independent neighborhood restaurants to multi-location hospitality groups, our mission has always been simple: help our customers run better kitchens by being the easiest, most trusted partner they have. Over the past 40+ years, Zepole has grown from a single storefront in Bolingbrook, Illinois to a regional organization serving operators across Illinois, Wisconsin, and Minnesota—including Fein Brothers in Milwaukee and a new Zepole branch in Minnesota.

Despite our growth, our culture remains rooted in family values, accountability, and follow-through.

About the Role
:
Zepole Supply Co. is seeking an experienced Key Account Manager (KAM) to service, retain, and grow a portfolio of long-standing, high-value restaurant and hospitality customers. The Key Account Manager will act as a hands-on, in-person partner—maintaining deep customer relationships while identifying opportunities to expand product penetration across chemicals, disposables, small equipment, and resupply categories. This is a relationship-first role for someone who understands how to balance service excellence with thoughtful, consultative growth.

Responsibilities
:

• Serve as the primary point of contact for assigned key accounts, ensuring a seamless transition from a retiring senior representative
• Act as a trusted, in-person partner by visiting accounts regularly, taking weekly orders, consulting with operators, and responding promptly to customer needs
• Maintain consistent communication through on-site visits, phone calls, and digital follow-up
• Resolve service, delivery, and product issues quickly to protect customer satisfaction and retention
• Coordinate closely with inside sales, warehouse, and customer service teams to ensure accurate and timely fulfillment
• Proactively identify and execute cross-sell and upsell opportunities across chemicals, disposables, small equipment, and resupply categories
• Document customer interactions, opportunities, and account goals within the CRM/Funnel system
• Manage accounts receivable responsibilities, including payment collection when required
• Prepare and deliver Quarterly Business Reviews (QBRs) for top accounts
• Partner with Zepole’s equipment specialists and Z-Chem team to deliver comprehensive, full-service solutions

Qualifications
:

• 5+ years of B2B sales or account management experience; food service, distribution, or hospitality experience required
• Proven track record of maintaining and growing long-term customer relationships
• Highly organized, service-oriented, and skilled in communication and problem-solving
• Comfortable using technology tools including CRM systems, order portals, and Microsoft 365
• Valid driver’s license with the ability to travel locally 3–4 days per week