Customer Experience Specialist

Build Relationships. Solve Problems. Win Business.

At Prismier, we're more than a manufacturer we're a trusted manufacturing partner helping customers bring products to market through precision sheet metal fabrication, CNC machining, metal stamping, die casting, injection molding, and complex assemblies.

Our customers count on us because we're responsive, knowledgeable, and easy to do business with. That's where you come in.

We're looking for a Manufacturing Customer Experience Specialist who enjoys building customer relationships, managing opportunities, and helping customers find manufacturing solutions. This role is ideal for someone with manufacturing inside sales, estimating, account management, or customer experience who enjoys collaborating with engineering, sourcing, and operations to move projects from opportunity to purchase order.

You will own the customer experience before the Purchase Order.

You'll serve as the primary point of contact for new opportunities, RFQs, quotations, and customer communication while partnering with internal teams to deliver timely, accurate, and competitive manufacturing solutions.

Once a Purchase Order is received, you'll transition the project to our Customer Experience Coordinator, who manages production through delivery.

• Build and maintain strong relationships with existing and prospective customers.
• Manage customer opportunities from RFQ through Purchase Order.
• Prepare and coordinate customer quotations with engineering, sourcing, and operations.
• Communicate with customers regarding project requirements, pricing, lead times, and technical questions.
• Follow up on open quotations and identify opportunities to win new business.
• Coordinate with internal teams to ensure accurate and competitive quotes.
• Maintain customer activity, quotations, and opportunity tracking within our CRM and ERP systems.
• Provide exceptional communication throughout the quoting process.
• Support continuous improvement initiatives that enhance the customer experience.
• Represent Prismier's Core Values and commitment to Speed, Flexibility, Relationships, and Knowledge in every customer interaction.

• 3+ years of experience in manufacturing inside sales, customer experience, account management, estimating, or sales support.
• Experience working in a manufacturing, industrial, or OEM environment.
• Ability to read and understand manufacturing drawings or willingness to learn.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Experience with ERP systems such as Mie Trak™™, JobBOSS™, Epicor, SAP, Global Shop, or similar manufacturing software.
• CRM experience (Salesforce experience is a plus).
• Ability to manage multiple customer opportunities simultaneously while maintaining a high level of accuracy.

• Enjoy building long-term customer relationships.
• Love solving problems and finding solutions.
• Communicate proactively and professionally.
• Take ownership without waiting to be asked.
• Stay organized while managing multiple priorities.
• Enjoy working cross-functionally with engineering, sourcing, production, and operations.

At Prismier, people are at the fore front of our success. Our culture is built around our core values. Our culture is what makes Prismier a rewarding and fun place to work. We firmly believe that the success of our employees and business is dependent upon upholding these values. We are champions of diversity, and we are always seeking new ways to wow our customers.

These values are not just a plaque on the wall; they are at the cornerstone of everything we do. These values are as follows:

• BE NICE - Respect isn't earned here, it's expected. We lift each other up.
• OWN IT - Accountability is empowering, not punishing. We take pride in our work.
• APPRECIATE YA - We celebrate wins and show gratitude often.
• GROW ON - Growth isn't just encouraged; it's built into everything we do.

• Job Title: Customer Experience Specialist
• Reports to: Sr. Customer Experience Specialist
• Location: In-person at our Bolingbrook, IL HQ
• Travel: None
• Schedule: Full-time (40+ hrs/week), Monday-Friday

• 401(k) with 3% company contribution
• Health, dental, and vision insurance
• Life and long-term disability insurance
• Paid time off + paid holidays
• Flexible schedule and team support
• A positive, people-first environment where your growth is prioritized

Prismier LLC is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.