International Development Specialist

Weather Tech Direct is seeking a qualified International Development Specialist to perform market research and deliver prompt, efficient and professional customer support and product knowledge via phone, email and face-to-face interactions to our international customers.
This is a great opportunity to join the Weather Tech Direct team!

• Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!

• Manage customer accounts with a view to maximizing their value
• Create business cases and other pitch materials to sell
• Develop and implement Global E-Commerce strategies for expansion while ensuring strategies align with the overall business model
• Create and make strategic presentations to leadership inside and outside the organization
• Field and respond to incoming sales enquiries with the intent of maximizing their sales potential whilst delivering the best possible service to customers
• Identify and secure sales and other commercial opportunities
• Formulate and execute a commercial strategy to generate new revenue streams.
• Deliver excellent customer service and demonstrate a high degree of professionalism
• Work closely with the international team and management to formulate quotes, obtain status of orders, resolve product inquiries, etc.
• Provide timely feedback to management regarding service failures or customer concerns
• Perform market research and analyze internal department procedures to achieve all sales targets
• Perform customer product trainings via zoom or in person.
• Proactively acquire new customers through outbound calling/emailing initiatives
• Attend new product training sessions as required
• Attend international trade shows, and commercial conferences to stay up-to-date on international sales rules and regulations as required
• Establish, review, and report market activity, market penetration, pricing, margins, selling approaches and itineraries to product management
• Resolve issues by working with the customer, sales, and product marketing/development.
• Follow company safety rules and keep designated work area in a clean and orderly condition
• Perform other duties as assigned

• 1-2 years prior experience
• A high school diploma or equivalent
• Excellent written and communication skills (Bilingual is a plus
  - Spanish, or any other language)
• Knowledge of various social media platforms such as Facebook, Instagram, etc.
• Understanding of common business practices relating to pricing, terms, shipment, taxes, payment and services
• Professional and concise verbal and written communication skills as well as active listening skills to fully comprehend customer needs
• Strong interpersonal, organizational and conflict resolution skills to effectively work with customers as well as other departments within the company
• A highly developed sense of integrity and commitment to customer satisfaction
• The capability to handle adversity and conflict with successful outcomes
• The ability to systematically and logically to resolve problems
• Strong attention to detail and ability to multi-task
• The ability to work independently and collaboratively as part of a team
• Proficiency with Microsoft Office and data search/entry
• Authorization to work in the United States

• Outstanding Blue Cross Blue Shield of Illinois medical plans; as well as dental, vision, short-and-long term disability, and company-paid life insurance
• 401(k) with employer matching
• Paid vacation, holidays, and personal time