Senior Field Service Technician

Field Service Technician | Bolingbrook, IL

If you're someone who enjoys troubleshooting equipment, working directly with customers, and solving technical challenges in the field, this opportunity was built for you.

As a Field Service Technician, you'll work at customer sites helping inspect, diagnose, maintain, and support critical equipment and systems. Every day brings something different, whether it's resolving a mechanical issue, supporting a customer, or helping keep essential operations running safely and efficiently.

This is more than a service position. It's an opportunity to become a trusted technical resource while building a rewarding career with a global leader in water technology.

Every day presents new technical challenges

Work directly with customers and make an immediate impact

Gain exposure to multiple technologies and applications

Develop valuable troubleshooting and field service expertise

Be part of a company solving critical water and environmental challenges

Strong opportunities for career growth and advancement within Xylem

Perform field service activities at customer locations safely and efficiently.

Troubleshoot mechanical and electrical equipment issues.

Diagnose equipment conditions and recommend solutions.

Support the identification and correction of safety concerns on customer and company-owned equipment.

Interact directly with customers to provide technical support and service.

Work across multiple customer sites and technologies.

Maintain company equipment, tools, and vehicles.

Follow all safety procedures and company standards.

Support a positive customer experience and represent Xylem professionally in the field.

Collaborate with teammates and internal support groups to resolve customer issues.

Your work directly supports customers who depend on reliable equipment and technical expertise every day.

By helping maintain safe and efficient operations, you'll contribute to customer success, equipment reliability, and Xylem's mission of advancing sustainable water solutions worldwide.

Required Qualifications

• High School Diploma or GED.
• Ability to obtain a TWIC card.
• 0-2 years of technical experience.
• Customer service experience.
• Experience using Microsoft Office and smart devices.
• Strong troubleshooting and critical-thinking skills.
• Valid driver's license and ability to meet company driving requirements.
• Ability to operate a company vehicle

Preferred Qualifications

• Previous field service experience.
• Mechanical troubleshooting experience.
• Electrical troubleshooting experience, a plus!
• Experience working with industrial equipment.
• Experience with Pumps or Water treatment equipment is a plus!

Mechanical aptitude

This position requires regular travel to customer locations.

Travel: 50% or more, local.

Generous PTO and paid holidays, 20 days from day 1

Dollar-for-dollar 401(k) match with profit sharing

Medical, dental, and vision coverage available from day 1

Tuition reimbursement

Career progression opportunities

Employee wellness programs

Paid parental leave

Employee discount programs

Recognition and reward programs

Must be able to work effectively in a team environment.