Supervisor, Dispatch

Supervisor, Dispatch

The Supervisor, Dispatch plays a mission-critical role in ensuring the precision, reliability, and speed that define our long-haul LTL network. As customer expectations rise and freight volumes scale, this role anchors the daily operational rhythm that keeps our metro-to-metro model running with discipline and consistency. You will manage the flow of pickups, appointments, and driver coordination across a complex, time-sensitive environment.

Success means every load is planned intelligently, every customer is served on time, and every driver has the information and support needed to execute safely and efficiently. This role exists to protect service integrity, strengthen operational performance, and elevate the customer experience across the network.

• Oversee terminal load plans to ensure efficient routing and optimal asset utilization
• Prioritize and assign pickups to maximize service performance and customer satisfaction
• Ensure all scheduled pickups are completed, and exceptions are escalated quickly
• Manage pickup and delivery appointments with accuracy and urgency
• Maintain real-time visibility into freight movement and driver status

• Provide timely guidance, support, and safety information to Independent Contractors
• Issue driver advances for breakdowns and unloading needs in accordance with policy
• Communicate delays, incidents, and breakdowns to origin and destination terminals
• Partner with drivers and freight handlers to resolve operational challenges
• Reinforce company standards through consistent coaching and leadership

• Administer dispatch and tracking systems to ensure accurate, real-time data
• Maintain documentation, reports, and communication logs with precision
• Apply company policies consistently and escalate issues appropriately
• Support continuous improvement initiatives across dispatch workflows
• Ensure compliance with safety, regulatory, and operational requirements

• Answer inbound pickup calls and provide clear, timely information
• Resolve customer issues with professionalism and ownership
• Coordinate with terminals, contractors, and corporate teams to ensure service reliability
• Protect customer commitments through proactive problem-solving
• Represent the company with confidence and operational expertise

• Provide leadership through example, knowledge-sharing, and consistent follow-through
• Delegate tasks effectively while maintaining high standards of execution
• Support training and development of dispatch personnel
• Drive a culture of accuracy, responsiveness, and operational excellence
• Contribute to a high-performance environment aligned with business goals

We're not just moving freight; we're reimagining long-haul shipping. Our Smart Network™ offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada and Mexico and terminals across 40+ metro markets. Powered by AI and machine learning, our operations platform ensures real-time tracking, custodial control, and full shipment visibility. With driver teams executing over-the-road (OTR) moves — and no freight moving on rail — customers experience industry-leading transit times, minimal rehandling, and dramatically reduced risk of loss or damage.

Our 900+ owner-operators benefit from scheduled freight, fewer touches by design, consistent long-haul density, and a differentiated metro-to-metro model that creates predictable earning opportunities.

This precision and performance have earned Roadrunner national recognition by over 3,000 shippers, and was ranked this year #1 in Operations, #1 in Technology, and #1 in Value in the Quest for Quality Awards, as well as honors as a Top 100 Trucking Company by Inbound Logistics and a Top Tier Service Carrier by Mastio.

We're growing fast. Roadrunner is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

We Run Safe.…