Inventory Control, Quality Assurance & Returns Lead

Position Summary

The Inventory Control, Quality Assurance & Returns Lead is responsible for protecting inventory integrity across the warehouse and leading the day-to‑day processes for cycle counting, inventory research, operational quality audits, product returns, quarantine, and disposition. The role ensures that inventory records in Prophet 21 (P21) and RF warehouse systems accurately reflect physical inventory and that discrepancies are investigated to root cause rather than corrected through adjustment alone.

This is a hands‑on, non‑union lead position that works closely with the Warehouse Manager, Operations, Customer Service, Accounting, Purchasing, Sales, Engineering, and Quality resources. The Lead provides process direction, training, and audit oversight to warehouse employees while the Warehouse Manager retains formal labor scheduling, performance management, discipline, and labor‑relations authority.

Operations / Warehouse

Warehouse Manager

Bolingbrook, Illinois

Full‑Time, Non‑Union

None Initially

On‑Site;
Business Needs

Salary Exempt

07/24/2026

$50,000-$62,000 Annually

• Inventory Control and Cycle Count Management
• Own and administer the cycle‑count program, including annual count plans, weekly schedules, ABC frequency, high‑value and high‑risk items, repeat‑error locations, and special counts requested by management or auditors.
• Ensure cycle counts and recounts are completed accurately, on time, and through approved RF/P21 processes whenever system functionality is available.
• Research count variances using transaction history, allocations, transfers, receipts, picks, shipments, adjustments, units of measure, lot information, and location activity before recommending an adjustment.
• Prepare complete adjustment documentation and route material inventory adjustments or write‑offs for the required approval.
• Verify that inventory reductions or RF deallocations do not leave customer orders stranded; coordinate timely reallocation or escalation when available stock changes.
• Monitor and resolve negative inventory, zero‑on‑hand discrepancies, inventory in non‑pickable or staging locations, unidentified material, duplicate locations, and inventory with questionable status.
• Maintain cycle‑count records, recount notes, adjustment support, approvals, and audit evidence in the designated shared repository.
• Support physical inventories, external audits, financial‑control testing, and targeted counts based on value, quantity, or business risk.
• Returns, RMA and Reverse Logistics
• Own the warehouse returns process from receipt through final disposition, including customer returns, refused shipments, carrier returns, internal returns, vendor returns, and damaged or nonconforming material.
• Verify item number, quantity, unit of measure, condition, packaging, lot or traceability information, customer authorization, and stated return reason before inventory is moved or credited.
• Maintain controlled, clearly identified return and quarantine locations so