Universal Banker

Job Details

Job Location:

Bolivar Main - Bolivar, MO 65613
Position Type:
Full Time
Job Category:
Banking

At Oak Star, strong relationships are at the heart of everything we do—including how we work together. Since 2005, we’ve grown from a single location in Springfield, Missouri, into a trusted, multi-state financial institution serving communities across Missouri, Kansas, and Colorado. As an SBA Preferred Lender and a recognized leader in small business banking, our work supports local economies and meaningful growth—giving our team members the opportunity to make real, visible impact through their roles.

Working at Oak Star means joining a fast-paced, collaborative, and supportive team guided by our SERVE values—stewardship, empathy, responsiveness, vision, and empowerment. We’re committed to service excellence, giving back to our communities, and fostering a workplace where team members are supported. Comprehensive benefits include health, dental, vision, life, and disability insurances, as well as 401(k), 401(k) match, paid time off, and paid holidays.

The Universal Banker is a versatile banking professional responsible for providing a wide range of services to customers, including opening accounts, account management, processing teller transactions, and cross‑selling bank products. This role combines the responsibilities of both a Teller and a Banker, offering an opportunity to develop relationships with customers while addressing their full range of banking needs. The Universal Banker is a key point of contact for customers, ensuring high-quality service and efficient banking operations.

• Greet and assist customers in a friendly and professional manner, creating a positive banking experience.
• Build and maintain strong relationships with customers by understanding their financial needs and providing personalized banking solutions.
• Resolve customer inquiries, concerns, and account issues efficiently, ensuring customer satisfaction.
• Assist customers with opening new accounts, including checking, savings, certificates of deposit (CDs), Individual Retirement Accounts (IRAs), and other types ensuring compliance with bank policies and regulatory requirements.
• Guide customers through account options and services, helping them select the best products to meet their needs.
• Support customers in managing and maintaining their accounts, such as updating personal information, issuing debit cards, assisting with account closures, and providing notary services.
• Perform routine teller functions, including processing deposits, withdrawals, money transfers, and other transactions with accuracy and attention to detail. Handle cash and negotiable instruments, ensuring that all transactions are processed securely and efficiently.
• Balance your cash drawer at the end of each day, ensuring that all transactions are accurately recorded.
• Promote and cross‑sell bank products and services, such as credit cards. Identify customers’ financial needs and refer them to the appropriate department for additional loan products or financial services.
• Maintain knowledge of current banking products and services to effectively inform customers and offer tailored solutions.
• Adhere to all security procedures to prevent fraud and protect customer information.
• Address and resolve customer complaints or concerns promptly and professionally, ensuring customer satisfaction. Escalate complex issues to the Retail Manager or other management as necessary.
• Collaborate with branch team members to meet branch goals and contribute to a positive environment.
• Assist in branch operations as needed, including supporting branch openings/closings, maintaining the branch’s appearance, and serving as a resource for tellers by providing guidance, support, and training.
• Support and assist with retail training efforts of newly hired retail team members.

The Universal Banker performs duties specific to the position and other functions as assigned.

• Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
• Treat people with respect, keep commitments, inspire…