Executive Housekeeper

Salary Range: $55,000.00 To $65,000.00 Annually

Millcroft Inn & Spa is currently seeking an Executive Housekeeper to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Administers the housekeeping/laundry functions for the facilities including restaurants, public areas, spas, and guestrooms ensuring that departmental objectives are met both financially and qualitatively.

• Providing personalized and exceptional guest service at every given opportunity
• Accountable the General Manager, Housekeeping Supervisors, Laundry, Guests and Team Members
• Supervises and directs Room Attendants, Night Cleaners, Housepersons
• As Duty Manager, supervise all duty staff in hotel (rotating approx. once per month)
• Directly responsible to ensure that the property is clean at all times
• Directly responsible that ongoing maintenance of furniture, carpeting, equipment and supplies required, are in the highest quality/condition and working order as per Hotel Standards for a four-diamond rating
• Planning and scheduling of staff for housekeeping/ laundry department to meet daily requirements
• Ensures all LHPL properties’ laundry is collected cleaned, pressed and returned to the individual property in a timely fashion
• To ensure sufficient levels of operating equipment for all properties periodically taking a full inventory to ensure replenishment happens as required
• Human Resource function related to recruitment, training, motivating and progressive corrective action
• Responsible for preparing and maintaining departmental budget objectives within company guidelines
• Prepare housekeeping reports as required with respect to inventory levels, staffing, and maintenance and capital improvements as required
• Ensure Guest services are delivered promptly and efficiently as per company’s quality standards
• Meeting established up-selling and sales goals
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs
• Responsibility for ongoing safety compliance by staff including training, monitoring, overseeing and recommending safe work practices
• Assist in coordination of planning special events with respect to staff requirements, logistics of space requirements, rooms, etc.
• Filling duty manager shifts when required
• All other duties as required

• Safety training required
• Some supervisory training in employment legislation is required
• Must be current on issues and changes within the hospitality industry
• Good analytical skills required to anticipate future conditions and respond to needs of those situations
• A sound knowledge and understanding of all hotel and restaurant operations

• Minimum of Grade 12 required
• College education or diploma in hospitality industry is considered an asset, but is not a requirement
• Entry to Intermediate Level computer literacy such as Word processing and spreadsheet programs
• Hospitality industry specific training (courses, seminars) to keep current in the industry is required
• Highly recommended 5-7 years in the hospitality industry (preferably in the area of housekeeping)
• Previous up-selling and/or sales experience is considered an asset

• Excellent communication skills both written and oral
• Highly adaptable and flexible individual who is able to adjust to rapidly changing work demands
• Must…