Senior Director, Operations - GTA

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Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 30+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Contact Centre, and our Corporate Office, we form one large team that is passionate about the beer business.

The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.

We are currently searching for a Senior Director, Operations – GTA. This is a full-time, permanent opportunity, reporting to the Regional VP, TBS Logistics. In this critical leadership role, you will support the Supply Chain & Logistics division in defining and executing the strategic direction for the Bolton Distribution Centre and GTA support centers. You will lead the implementation of operational initiatives that drive service excellence, cost optimization, and overall network efficiency.

With accountability for regulatory compliance, facility security, and service level performance, you will provide strong operational leadership in a unionized environment. You will champion our Distribution Process Optimization (DPO) program, leveraging Lean Six Sigma methodologies, automation, and data-driven insights to modernize operations, reduce waste, and deliver sustainable performance improvements. You will also cultivate strong relationships with industry and regulatory partners while overseeing beer distribution and container returns across the Greater Toronto Area.

On-site at the Bolton Distribution Centre with regular visits to assigned cross-dock locations.

• Lead the development and execution of the Annual Operating Plan (AOP), aligning distribution centre performance with broader strategic, operational, and financial goals
• Monitor and manage operational KPIs, ensuring cost-effective practices while optimizing inventory control, shelf-life management, and shrink reduction through audits and analysis
• Champion continuous improvement by applying Lean Six Sigma and DPO principles to drive process optimization, cost savings, and long-term performance excellence
• Lead the annual budget and forecasting process, including oversight of workforce planning, cost management, and submission approvals
• Provide strong leadership within a unionized environment, ensuring compliance with collective agreements, effective labour relations, and grievance resolution
• Lead, coach, and develop a high-performing team with a focus on accountability, engagement, and excellence
• Foster a culture of collaboration, safety, and customer-centric service across departments while leading change management initiatives
• Represent the GTA Distribution Centres in internal and external engagements, including with customers, industry partners, suppliers, and regulatory bodies
• Maintain high service levels across wholesale and retail operations through collaboration with the Customer Contact Centre and Central Supply Chain team
• Ensure operational compliance with internal standards and external regulations (ODR, WSIB, MOL, WHMIS), maintaining a safe and legally compliant workplace
• Lead proactive health & safety programming, incident prevention, and disability management, including oversight of modified work programs
• Oversee fleet operations and transportation safety, leveraging GPS systems and CVOR monitoring to reduce preventable vehicle accidents
• Contribute to corporate strategy development, policy creation, and cross-functional collaboration that enhances logistics operations and business performance.
• Perform other related duties and projects as assigned

• Bachelor’s degree in Supply Chain Management, Business Administration, Industrial Engineering, or related field
• Lean Six Sigma Black Belt or Master Black Belt certification or equivalent is required
• Valid drivers license with access to a vehicle required

• 10+ years of progressive experience in logistics, warehousing, and distribution operations
• 7+ years in a senior leadership/management role
• Proven experience in a unionized environment, including management of collective agreements, grievances, and labour negotiations
• Demonstrated success in leading Lean Six Sigma or similar continuous improvement programs.
• Proven experience with warehouse automation and fleet management
• SAP/EWM system experience is an asset
• Minimum 3 years…