Installation Co-ordinator

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We are looking to recruit an Installation Co‑ordinator to join our existing installations team. You will be responsible for ensuring effective and precise completion of system and network installations, maintaining accurate in‑house systems, proper information storage and continuous communication with our customers.

• Maintain constant communication with customers when arranging system installations. Monitor network services transfers/installs.
• Monitor timely resolution of all orders that are on hold.
• Verify that all initial paperwork received is correct and complete.
• Commence the Installation procedure and liaise with all relevant 3rd parties.
• Order all customer network and broadband requirements in a timely and accurate manner.
• Ensure all customer communications are logged on the CRM system and all processes are followed correctly.
• Assist the set‑up of customer billing and fixing of rejects during monthly billing process.
• Ensure all customers are happy at the completion of installation and all tasks on CRM system are completed.
• Request and monitor timely resolution of number porting.
• Offer support on mobiles/cancellations orders if needed.
• Sell additional products to customer where appropriate and follow retention procedures.
• Undertake effective time management and completion of set tasks.
• Demonstrate knowledge of key products and services.
• Identify areas for improvement and make recommendations.
• Build effective inter‑departmental working relationships.
• Understand Health and Safety policy and procedures.
• Provide any requested monthly/weekly reports on time and accurate.
• Additional ad‑hoc reports and duties.
• Ensure that the office and work space is kept clean and tidy.

• Company Pension
• Simply Health Benefit
• AIG Smart Health
• Bike‑to‑work Scheme

• Monday to Friday 9am to 5pm

Work Location:

Office-based (BL6)

• Entry level

• Full-time

• Information Technology
• Telecommunications