HVAC Service Technician - Unitary - Midlands Region

## HVAC Service Technician
- Unitary
- Midlands Region지원remote type:
현장 기반: 업무는 고객 현장에서 수행됩니다.locations:
볼턴, 랭커셔time type:
풀타임posted on:
오늘 공고job requisition :
JR-11138우리의 미션에 함께하세요! 건물, 주택, 그리고 운송 분야에서 쾌적하고 지속 가능하며 효율적인 기후 솔루션을 선도하는 글로벌 기업으로서, 우리는 지구를 최우선으로 생각할 책임이 있습니다. 저희는트레인 테크놀로지스및 당사의 다양한 사업을 통해트레인등록상표및Thermo King지속가능성은 단순히 우리의 비즈니스 방식이 아니라, 바로 우리의 비즈니스 그 자체입니다. 여러분은 세계가 직면한 과제를 대담하게 바라보고, 의미 있는 가능성을 발견할 용기가 있으신가요?

더 나은 미래를 만드는 데 기여하고 싶으신가요? 만약 답이 ‘예’라면, 지속가능한 세상을 위해 가능한 것에 과감히 도전하는 저희와 함께할 것을 진심으로 제안합니다.저희에 대해 알아보세요혜택직장과 가정에서 성공할 수 있도록 설계되었습니다.우리는 과감하게 나아갑니다.**작업 위치:**현장 기반: 업무는 고객 현장에서 수행됩니다.
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* Position Overview:

** The Service Technician – Unitary is responsible for providing exceptional customer service and technical support across the UK as a national role and travel. This role plays a crucial role in delivering the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.
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* Key Responsibilities:

**** Customer and Technical:
*** Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
* Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.  This role is national across the UK so flexibility of travel and overnight stays during weekdays and will be on an on-call rota when required
* Build and maintain strong relationships with customers, acting as a trusted point of contact.
* Collaboration with the Service desk, Sales, and Operations Team:
Establish strong communication channels to share key customer insights.
* Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
* Reporting and Analysis:
Generate regular reports on completed invoiced work orders.
* Customer Relationship Management:
Foster strong relationships with customers through exceptional customer service.
* Communications with supervisors, regional service managers and senior technicians, and customers on updates and to drive continuous improvement.
** Internal Controls and Administration:
*** Proven experience in service or field-based technician role.
* Strong knowledge of customer service principles.
* Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
* Effective communication skills
* Analytical thinking and problem-solving abilities.
* Proficiency in using, Apps, diagnostic software, and MS Office Suite.
** Skills and Capabilities:
*** Category 1 (I) F-Gas C&G 2079 Level 2 certification and hold COCN1, CIGA1 & ICPN
1.
* Light Commercial knowledge mainly within the Retail sector with first-fix experience and handling of multiple callouts or jobs with a minimum travel time of 2 hours (up to 4 hours) in a single shift.
* Knowledge of the manufacturing industry at an intermediate to advanced level with proven experience working on Packaged Rooftops.  Today, rooftop units are state of the art HVAC devices offering very high energy efficiency and flexible performance adjustment to the operating conditions. Built-in smart controls are compatible with any building management system (BMS), which means that due to sensor readings and intelligent management features, rooftop units are configurable and can adapt their outputs to the weather condition and the environments they serve.
* People and communication skills with a positive mindset
* Able to work with minimal supervision.
* Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
* Proficient in using Microsoft Office Suite.
* UK Drivers license as a company vehicle will be allocated
* Right to Work status confirmed for Country of application.
** You can look forward to:
*** Competitive salary and benefits including pension, healthcare, life insurance and wellbeing…