Retail Associate Customer Service

Goodwill of Central and Coastal Virginia

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store's appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

• Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
• Greet every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
• Engage with customers, take the opportunity to roam the sales floor to engage with customers and provide assistance if needed.
• Process customer transactions quickly and accurately within the cash handling guidelines.
• Participate in putting fresh product out on the sales floor.
• Participate in rotating stock.
• Understand the store's Round Up goal and meet the individual goal assigned by the store manager.
• Maintain the sales floor in a clean, neat and orderly fashion.
• Maintain wrap desks free of clutter.
• Be responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.
• If unable to address store cleanliness issues, bring the situation to the attention of management.

The associate in this position does not have any supervisory responsibilities.

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• Driving is not required as part of the job duties.
• Must successfully pass a criminal background check.

• Lives the Values
• Drives for Results
• Customer Focus
• Communication
• Job Skills Knowledge

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

• Required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• Works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• Must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804‑745‑6300 or via email at Recruiting (Use the "Apply for this Job" box below). . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.