Voluntary Services Assistant

Summary

The Voluntary Services Assistant serves as the Center for Development and Civic Engagement (CDCE)/Voluntary Service Assistant of the facility's CDCE/Voluntary Service office. The Voluntary Services Assistant will be reporting directly to the CDCE/Voluntary Service Officer/Assistant Chief at the Sam Rayburn Memorial Veterans Center in Bonham, TX.

Specialized

Experience:

You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Voluntary Services Assistant - Center for Development and Civic Engagement (CDCE)/Voluntary Service Assistant position - and that is typically in or related to the work of the position to be filled.

Qualifying specialized experience includes orders and maintains necessary level of needed forms and office supplies; maintenance of office records and files; compiles data for reporting purposes; experience inputting data into a computerized database; experience recording and managing physical items such as donation; and utilizing interpersonal communication skills which foster effective working relationships.

Work is moderately sedentary - although considerably variable. It requires a fair amount of standing - sometimes for long periods - walking - climbing stairs - and bending. Work may require some heavy to moderate lifting - transporting of materials - equipment and supplies for special events and other programs. Due to the diverse nature and scope of the work - it may require occasionally working in extreme temperatures (hot or cold).

Driving or riding in a vehicle is also required on a routine basis to provide coverage, trainings, or other support at off-site clinics; attend outside community meetings; and support special events. Travel may also occur in support of outreach events and conferences. The incumbent must attend lengthy meetings both during and after regular scheduled work hours. Travel to other medical center facilities is often necessary.

Work is primarily in a hospital setting involving possible exposure to contagious disease. The regular and recurring work environment involves everyday risks and discomforts requiring normal safety precautions typical of an office and a hospital. The Center for Development and Civic Engagement (CDCE)/Voluntary Service office is a very busy environment with constant traffic from visitors, volunteers, etc. on a daily basis.

Some duties may be performed off medical center property at other community locations or outpatient satellite clinics. Some travel may be required within and beyond the local community on some evenings or weekends.

• *** THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION
  *** Major duties include - but are not limited to:
  Providing support to the facility's Center for Development and Civic Engagement (CDCE)/Voluntary Service operations as the first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors, and other internal and external stakeholders.
• Exhibiting a high degree of tact, diplomacy, and courtesy with every interpersonal interaction daily.
• Communicating and coordinating on behalf of the Center for Development and Civic Engagement (CDCE)/Voluntary Service Officer with services across the health care system – agency representatives (including Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and National Cemetery Administration (NCA)) – and community officials regarding programs, events, and activities.
• Maintaining many physical and/or electronic records for reports due monthly, quarterly, annually, and ad hoc.
• Serving as the primary timekeeper for all Center for Development and Civic Engagement (CDCE)/Voluntary Service employees.
• Assisting the Center for Development and Civic Engagement (CDCE)/Voluntary Service Officer in position management to project staffing needs – entering…